Senior Operations Leader

Job Title: Sr. Operations Leader

About the team:

• NOC operations team: automated and facilities change for the NOC.
• We figure out ways to make the NOC more efficient. We must be extremely efficient, using one-touch tools.
• WebEx-building automation for tools.
• Work in, around, or knowledge of the NOC environment.
• We get problems, and we provide solutions.
• Tools - evaluate tools for the NOC team; monitoring and alerting; evaluate new tools; someone who can evaluate operation tools.
• What operational tools are you evaluating?
• Proof of concepts- big panda- monitoring tools, install and hand off.
• Upfront work, write the code, and work with the vendor to get it launched.
• Administrate the tool once launched (monitoring, KPI and Metrics reporting, looking at new tools and user measurement for our leadership
• Supporting multiple customers; Cisco teams working together across multiple accounts.
  
  

MUST HAVES/NICE TO HAVES:

• Change/Operational Management—ensuring new systems or pods follow alert onboarding processes; running operational readiness testing for new services—the team does the testing, monitoring, and running properly, and they launch for the customer.
• Run operational readiness testing for new services- the team does the testing, monitoring, and running properly, and they launch for the customer.
• NOC Environment “hands-on experience”
• Strong Communication- speaking and documentation “They do a lot of documentation for root cause analysis for their customers.”
• Leadership- leading a team in India and the US
• New candidate will need to understand how to bring in new talent to the team.
• Solution-based thinking- solution-oriented when speaking with the customer or leadership; ability to provide feedback.
• API—Look at API and metric reporting. “We are looking into new tools for API and Metric reporting to make things more efficient and streamline the process.” The Candidate does not need to have API experience.
• A degree is not required; equivalent experience is- 8+ years’ experience.
• Ansible, Python- automation (preferred but not required), and Jenkins. “It would make the role easier for the candidate but not required”- nice to have!
• Scrum/Agile experience- must have. 3 week sprints!
  
  

#LD-KD1

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people
  
  

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.