Customer Service Representative

As a Customer Service Representative you will be working as a Travel Agent, also known as a Travel Manager, this plays a crucial role in helping individuals and businesses plan both work-related and personal travel experiences. If you’re passionate about exploring new destinations and enjoy assisting others in creating memorable journeys, this might be the perfect career path for you!

Responsibilities:

• Plan and Sell Travel Services
• Advise clients on suitable travel destinations based on their preferences, budget, and requirements.
• Develop customized travel itineraries, including flights, accommodations, and activities.
• Arrange plane tickets, hotel reservations, and other travel-related services.
• Collect payments and fees from clients.

• Provide Information and Guidance
• Describe travel destinations, local attractions, events, and customs to clients.
• Inform travelers about necessary documents (such as passports or visas).
• Make alternative arrangements if changes occur before or during the trip.

• Networking and Marketing
• Use networking and marketing strategies to build strong relationships with clients.
• Create enticing tour packages and promote them effectively.

• Handle Travel Issues
• Address travel-related problems, complaints, or refunds.
• Attend travel seminars to stay updated on industry trends.

• Record Keeping and Collaboration
• Maintain accurate records using software systems.
• Collaborate with tour operators and other travel professional

Requirements and Skills:

• Previous work experience as a Travel Agent is advantageous.
• Proficiency in computer reservations systems (such as Sabre, Amadeus, or Apollo).
• Fluency in English is essential; additional languages are a plus.
• Strong sales skills and commercial awareness.
• Ability to interact, negotiate, and communicate effectively.
• Familiarity with domestic and international travel trends.
• Entry Level Experience
• Personal travel experiences enhance your understanding of client needs.

The goal of a Travel Agent is to create memorable and seamless travel experiences for clients. If you’re ready to turn your passion for travel into a rewarding profession, consider joining our team!