HelpDesk Support
Salary undisclosed
Apply on
Original
Simplified
Hi, Greetings from Conch Technologies Inc
Job Title: Help Desk Production Support ( ITIL )
Location: Columbus, OH ( Onsite day 1 )
Duration: 12+ Months Contract
As a Technology Support II team member, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job Responsibilities
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required Qualifications, Capabilities, And Skills
2+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred Qualifications, Capabilities, And Skills
Knowledge of one or more general purpose programming languages or automation scripting
Job Title: Help Desk Production Support ( ITIL )
Location: Columbus, OH ( Onsite day 1 )
Duration: 12+ Months Contract
As a Technology Support II team member, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job Responsibilities
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required Qualifications, Capabilities, And Skills
2+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred Qualifications, Capabilities, And Skills
Knowledge of one or more general purpose programming languages or automation scripting
- Thanks & Regards Nayak Teketi Phone : 901-317-3453 Email:[email protected] Web: www.conchtech.com
Similar Jobs
