Desktop Support Opportunities

• Tech Support (they don't care about titles)
  
  

Work schedule: Hybrid 2-3 days on-site/week

Location: 300 Park Ave NY

Tech support role White glove desktop

This is for a candidate with 5 + years of experience who is willing to learn and grow with the firm.

This job may require some travel, mostly domestic, to support offices in the US.

Bachelor's Degree Required.

Candidate should have experience in finance with working knowledge of:

• Windows Operating Systems 10 and 11
• iOS (iPhones and iPads)
• Active Directory
• Networking
• DHCP
• DNS
• Ethernet
• Wireless
• Subnets/VLANS
• Desirable:
• Cisco or any other phone administration platform
• Directs
• Previously worked in Finance
• Bloomberg
• Reuters
• REDI
• Charles River
• Work:
• Must be open to travel 1-3 days and up to two weeks on short notice. (This does not happen often, but the openness must be there)
• Must be open to work late and assist even if he/she is not on-call (This does not happen often, but the openness must be there)
• Solid documentation skills
• Good communicative skills
• Visualize and solve potential problem tasks
• Personality
• Patient
• Persistent
• Easily approachable
• Very thorough troubleshooting skills
• 2 Desktop Support Engineer
  
  

Work schedule: 5 days/week on-site (business casual dress)

Location: 245 Park Ave, NY ,NY

Bonus range: 10%-50%

Responsibilities

• Provide desktop and mobile device support firm wide as the initial point of contact
• This role requires you to be on call including nights and weekends
• Install and configure computer systems and applications within the firm, including onboarding new hires
• Analyze, troubleshoot and diagnose hardware and software problems
• Liaison between Verition and vendor support teams
• Pro-actively prioritize and manage several milestones and projects efficiently
• Utilize ticketing system for technical assistance requests, steps taken to resolve them, and the specific dates/individuals involved
• Vendor and order management
• Create online documentation pertaining to computer and application troubleshooting and usage
• Maintain a working audit log detailing all system updates, as well as the date of completion
• Professional written and interpersonal skills are essential when communicating with employees and vendors
• Qualifications:
• Bachelor's or Technical degree in computer science or a related field
• 8+ years of proven experience supporting employees and technology in a fast-moving environment
• Extensive experience working with different operating systems including Windows and Mac OSX, Linux is a plus
• Working knowledge of Microsoft Office applications, with a focus on Microsoft Excel and Outlook, O365 is a big plus
• Experience with VDI ( VMWare)
• Experience supporting Android and IOS devices
• Strong interpersonal skills and excellent analytical skills
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working on site and remotely assisting employees
• Accept constructive criticism and employee feedback regarding their experience with software or technology services
• Support Trading Platforms (i.e. Bloomberg terminals)
• Ability to be onsite 5 days a week
• Nice to Have:
• VIP support
• Cybersecurity
• Windows server management
• DevOps or SecOPs
• Patch management
• Networking
• Telephony
• 3- Desktop Support Analyst
  
  

Work schedule: Hybrid 2-3 days on-site/week

Location: 575 Fifth ave

Accountabilities

• Providing Desktop (Windows 11) and windows application support for front office and back-office users including hardware support.
• Providing front line technical support on the dealing floor for trading applications, liaising, or escalating issues where relevant to specialist development teams.
• Management of local Active Directory to implement local access policies, manage user accounts and permissions and ensure data security.
• Maintaining Westpac's Cybersecurity standards through effective patch management, virus-scanning and following our global data security processes
• Administration of desktop and mobile telephony systems including trading dealerboards and mobile voice recording
• Ensuring operational and system documentation is created and maintained, including amongst other things incident and problem records and user and system documentation.
• Regular communications with a variety of business and technology stakeholders
  
  

Risk, Regulatory, Conduct And Culture

• Drive and maintain a strong risk culture with a relentless focus on initiatives to strengthen the control environment
• Assess, manage and optimise risk to ensure that financial goals are met within agreed risk appetite levels.
• Maintain appropriate market profile and position
• Lead by example and encourage others to behave in ways which support the development of a successful and desired business culture
• Demonstrate and promote 'One Westpac' team behaviours with the aim to facilitate greater internal communication and performance outcomes across lines of business
• Satisfactory performance against applicable internal and external compliance and control standards and codes of conduct including but not limited to conduct rules under the Senior Manager and Certified Person Regime
• Complete any mandatory training in line with legal, regulatory and internal compliance requirements.
  
  

Positions Requirements

Values

Our values are what we believe in at Westpac Group, they guide the way we behave and our aspirations. Together our five values can help us achieve our refreshed purpose.

Helpful: Passionate about providing a great customer experience

Ethical: Trusted to do the right thing

Leading Change: Determined to make it better and be better

Performing: Accountable to get it done

Simple: Inspired to keep it simple and easy

Position Specific

Previous experience

• 3 years experience in desktop support financial services organization
  
  

The following skills are considered valuable to the success of this role:

Technical Skills

• Desktop Support experience
• Windows 11 support, O365
• Active Directory administration
• Telephony (IPC Dealerboards) administration and Mobile Device Management
• 3 years experience in a financial services organization
• Knowledge of SCCM and software deployment
• Strong analytical and problem solving skills
  
  

People Skills

• Customer and quality focused.
• Quick learner with a great "can do" attitude.
• Good negotiation and communication skills especially when dealing with business and technology units and vendors.
• Experienced in working with a diverse range of people (e.g. front office, back office, Finance, Infrastructure, Compliance and Risk).
• Ability to work under minimal supervision.
• Flexible and available for on-call and weekend support roster.
• Able to take ownership of an issue and follow it through to completion
  
  

Academic Qualifications

• Formal tertiary or higher education qualifications required.
  
  

Key Business Relationships/

Interactions

• Financial Markets business units - front to back office.
• External Vendors (Verizon, Broadway, ION, Bloomberg, FXAll, 360T, FX Connect)
• FM, WIB and Enterprise IT Representatives.
  
  

Authority Levels

As per WIB Finance Guidelines.

Certified Person?

No

Senior Manager?

No

Committee Membership

No

Key Areas Of MI

N/A

Sandip Kumar

Phone : 321-641-0093

Email: [email protected]

Gtalk: [email protected]