Test Automation Specialist
- Full Time, onsite
- Open IT Labs LLC
- HybridMostly remote may be required to report for occasional in-person, United States of America
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HYBRID - CANDIDATES LIVING IN MAX. 1 HOUR S DRIVING DISTANCE FROM HARRIBURG, PA TO WORK ONSITE AS NEEDED
***Work location is majority remote; however, selected candidates will be required to report IN-PERSON for an interview at PennDOT s offices at The Keystone Building (400 North Street, 5th floor, Harrisburg PA).***
JD:
Test Automation Specialist.-4 years Exp. Job# 746483
Client: State of PA, PennDOT, Harrisburg
Rate: $50/hour on C2C
***This requisition's current PO is funded through 6/30/25, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/25-6/30/26.***
*** Engaged candidates will also need to report IN-PERSON to pick up commonwealth-issued equipment as part of onboarding and may be required to report for occasional in-person meetings or training.***
***The method of interview is Round 1 virtual via Teams, then Round 2 in-person at The Keystone Building.***
***With that in mind all candidates must be roughly within an hour of central PA, specifically The Keystone Building.***
***Selected candidates must provide a completed PATCH check and work authorization done at vendor expense prior to engagement.***
***On-site work location is a secured floor. Engaged candidates must bring a check or money order for $20 payable to the Commonwealth of Pennsylvania on the first day work to pay for a badge.***
Additional Work Details:
- The initial contract is full time, 40 hours per week; Work hours are 8:00 AM 5:00 PM, Monday Friday excluding state holidays and other office closings; Lunch is 12:00 PM 1:00 PM
- The selected candidate is expected to comply with existing agency procedures and policies
The Test Automation Specialist position will encompass the following activities:
- Analyze performance requirements from business areas and develop automated tests to meet those requirements.
o Candidate should be able to explain good design principles and ask for required input and data from the project team to measure performance.
o Support developers as they build automated test scripts and plans that the candidate will execute.
o Gather requirements and formalize into a testing plan.
- Program, configure, automate, and execute testing, primarily performance testing.
o Record, create, edit, and execute tests for both quality and performance on systems within PennDOT.
o Report and present verbally and in writing test results for development teams to assist in isolating defects and vulnerabilities.
o Perform analysis, triage, and remediation as needed to ensure proper execution of tests and to resolve connectivity or other run-time issues.
o Automated testing of other types, including functional and regression testing may be included but are less than 10% of testing requests.
- Research and Maintenance:
o Perform research on testing tools in the marketplace for features and pricing that offers value to PennDOT.
o Responsible for reviewing vendor documentation and presenting customized documentation for the proper implementation of tools within PennDOT.
o Maintain and update versions of existing tools. Rollout new versions to user community, as needed.
- Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
- Troubleshoot technical issues and provide step-by-step instructions or guidance to resolve customer concerns.
- Document and track customer interactions and issue resolutions using our CRM system (Remedy).
- Collaborate with cross-functional teams to escalate and resolve customer issues efficiently.
- Identify common customer challenges and contribute to the development of self-service resources, knowledge base articles, and other support materials.
- Proactively follow up with customers to ensure their issues are fully resolved and their needs are met.
- Continuously seek opportunities to improve the customer support experience and provide feedback to the team leads and management.
Skill Required/Desired Amount of Experience
- Required 4 Years -- Industrial grade testing tools from a recognized vendor\organization such as IBM Rational Performance Tester, Selenium, or Apache JMeter to build and run quality and/or performance tests.
- Required 2 Years -- Basic programming knowledge in a common language. Must be able to customize test scripts with variable data and adjust test execution to properly reflect test requirements.
- Required 2 Years -- Knowledge of a common integrated development environment (IDE) such as Eclipse or MS Visual Studio.
- Required Experience with Microsoft Windows.
- Required Microsoft Office 365.
- Required ability to communicate and work independently.
- Required excellent customer service skills.
- Required knowledge of digital accessibility concepts and techniques