Chief of Staff

ABOUT ALCHEMY

Alchemy was founded to help consumers and enterprises realise the full value of used technology so that we can help make buying a used smartphone, laptop, or other technology an easy and reliable experience for all users.

Aside from the obvious economic benefits available to users, of buying used/refurbished technology, Alchemy also promotes the massive environmental benefits associated with the tech circular economy and, as a leader in this industry, Alchemy prides itself on our positive environmental impact by reducing electronic waste and ensuring that devices avoid burials and cremations; and are given the chance to be reincarnated.

Our focus on used tech trading generates rich and valuable data on device resale values, which our team of data analysts and industry experts use to advise our customers on future price projections and ultimately help to shape industry buy-back and recycling programs that continue to build the circular economy across the globe.

We only work with the world’s leading tech and telco companies to jointly deliver solutions that result in consumer delight. We seek only the very best people to enable us to deliver our vision – if this is you, come and meet the Alchemists.

ROLE DESCRIPTION

As Chief of Staff (CoS) you will play a crucial role in supporting the senior leadership of our high-growth, globally-operating organisation. Reporting into the CEO, your remit will be managing critical business functions, aligning teams, and executing strategic initiatives. You will operate as a trusted advisor and key liaison between the executive leadership and other stakeholders, including our corporate clients.

KEY RESPONSIBILITIES

• Collaborate with the CEO and senior leadership team to develop and execute organisational strategies.
• Assist in long-term planning and operational decision-making, ensuring initiatives align with company goals.
• Track progress on key performance indicators (KPIs) and business goals.
• Lead, mentor, and support cross-functional teams to ensure efficient execution of business priorities.
• Provide leadership and direction to special projects and high-priority initiatives.
• Foster a culture of collaboration, accountability, and innovation across departments.
• Manage end-to-end execution of critical projects and programs, ensuring they stay on time, within scope, and within budget.
• Identify and address risks, challenges, and bottlenecks in the execution of company strategies.
• Act as a gatekeeper for the CEO, managing high-priority tasks and delegating appropriately.
• Oversee daily operations and ensure that the CEO’s time is maximised by managing their schedule, meetings, and priorities.
• Coordinate communication between the CEO and internal/external stakeholders.
• Prepare briefing materials, presentations, and reports for the executive team.
• Serve as a liaison between the executive team and employees, clients, partners, and other stakeholders.
• Represent the company or CEO in external meetings, conferences, and negotiations as needed.
• Manage key relationships and partnerships critical to the organization’s growth and success.
• Provide recommendations and data-driven insights to support executive-level decisions.
• Analyze business issues, identify trends, and create solutions that drive operational improvements.
• Resolve conflicts and issues before they reach the executive level, acting as a sounding board for important decisions.

REQUIRED QUALIFICATIONS

• Undergraduate degree (with MBA essential, if coming from a non-business 3rd level qualification).
• 3-5 years’ of experience in a similar leadership or management role, with a preferred background in Consulting or Investment Banking.
• Demonstable leadership and people management skills.
• Excellent communication, negotiation, and presentation skills.
• Analytical mindset with a focus on problem-solving and operational efficiency.
• Proven track record of project management and delivering results.
• Ability to build and manage relationships with internal and external stakeholders.
• High emotional intelligence (EQ) and the ability to handle sensitive information with discretion.

OTHER SKILLS REQUIRED

Flexibility in work style, able to have vision of big picture and know where to seek detail.

The ability to self-motivate and to motivate others to attain excellence.

Advanced MS Office, specifically in Excel, PowerPoint and Word, including Excel modelling skills.

Experience in NetSuite or other major ERP system.

Experience in the mobile / technology sector is a plus.

Flexiblility to travel as required.

Alchemy DNA is essential – fun, committed, trustworthy, driven, talented, successful.