Customer Service Specialist
Salary undisclosed
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Our client, a well known Higher Education corporation is urgently looking to hire a Customer Service Rep to join their team remotely!
** This is a 6+ month contract to hire with full benefits package on a W2! **
Required Skills & Experience
- Bachelors degree OR Masters degree
- Experience working in an academic environment
- Customer Service Experience
- Two or more years of experience in academic/admissions support, customer service, human resources and/or counseling essential
- Knowledge of academic policies and procedures
Responsibilities
- Support enrollment, student development, and retention services while ensuring a quality learning experience.
- Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
- Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
- Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
- Offer and teach students how to use resources to help maximize the success of each student.
- Become a certified resume reviewer to provide resume and career development support.
- Be a liaison for students, enabling them to connect with various departments
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