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Jobs or company...

Analyst, Client Service and Repair – Jewelry

Salary undisclosed

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Job Summary

The key objective in this position is to ensure Jewelry New Sale Alterations (NSA) and Client Owned Merchandise (COM) Repairs are processed according to established procedures while meeting agreed upon delivery dates. This requires constant communication and organization between Salons, the various Workshops as well as an operations and systems-oriented background.

Key Duties, Responsibilities and Accountabilities

Departmental administrative assistance:

  • Assure accurate data entry and maintenance into various Excel spreadsheets inclusive of reporting
  • Monitor and communicate systematic Client proceeds multiple times throughout the day
  • Weekly cross checks of Client List master log to assure data accuracy
  • Receive new Client Service & Repair orders and provide research of items and client history
  • Managing NSA work orders, inclusive of email communication to Retail and ensuring proper processes are upheld
  • Ensuring timely delivery of repair orders from the manufacturing teams inclusive of ordering replacement stones and communicating delays in advance of due date
  • Processing work orders with Inventory Control, inclusive of updating the item variant card and cross-referencing invoices against expected charges
  • Ensure NSA/COM orders are moved to Vault Operations or Logistics according to the shipping schedule, adhering to the designated cut off times while coordinating with Special Orders, Merchandise Planning and Logistics teams
  • Adding International repair items to the Ship List Tracker to be included in its corresponding weekly shipments or special shipment when applicable
  • Creation of motif and/or gemstone stock#, when applicable
  • Manage special projects and support for occasional departmental staff shortage at the request of Management
  • Conduct monthly physical inventory, research and resolve discrepancies
  • Identify areas for process improvements and efficiencies

Job Qualifications

  • 1-2 years or more prior experience in order processing and client services required; Luxury Retail preferred
  • Highly organized and extremely detail oriented
  • Exceeding sense of urgency
  • Strong verbal and business writing communication skills
  • Proficient in Microsoft Office with focus on Excel; strong operational background required
  • Ability to multi-task in a fastidious environment with ever changing priorities
  • Analytical and creative problem-solving abilities
  • College degree, B.A. preferred
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