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Service Desk Analyst III

  • Full Time, onsite
  • ACS Consultancy Services, Inc
  • Fairfax, United States of America
Salary undisclosed

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Job Title: Service Desk Analyst III

Location: Fairfax, Virginia (Onsite)

We are currently seeking candidates who meet the following qualifications

Responsibilities

  • Provide Level I support, collaborating closely with Service Desk and NOC teams to resolve complex technical issues.
  • Handle advanced desktop support and systems configuration, ensuring smooth operations for end-users.
  • Perform full lifecycle Incident Management activities, ensuring timely resolution of incidents and proper documentation.
  • Apply advanced troubleshooting techniques to diagnose and resolve technical issues in a Microsoft Windows environment.
  • Demonstrate strong communication skills to interact effectively with customers, team members, and supervisors.
  • Ensure high-quality customer service is provided to all users, maintaining a professional and courteous approach.
  • Participate in continuous improvement initiatives and contribute to the development of support procedures.

Qualifications

  • Minimum of 5 years in Service Desk or Network Operations roles, with hands-on experience in Level I phone support, customer service, problem-solving, and desktop support.
  • College degree required.
  • Certifications:
  • HDI Service Desk Analyst Certification
  • Microsoft DST (Desktop Support Technician) Certification or equivalent certification.

If you meet these qualifications, please submit your application via link provided in Linkedin.

Kindly do not call the general line to submit your application.