Lab Support Technician

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists

Infant at 224 507 1261

Sivanesan at 224 369 0756

Title: Lab Support Technician

Location: Portland, OR

Duration: 6+ Months (Contract to Hire)

Description

A Lab support technician plays a critical role in the smooth operation and expansion of Client labs by overseeing the management and administration of infrastructure used for testing and validation of our products. The Lab support Tech ensures that our test infrastructure is built to scales operations and expand Client's test capability across all product lines.

Where you come in: (target 5-8 bullets, max 10)

• Be the on-site person for Lab maintenance and support to ensure the infrastructure is usable remotely by all teams
• Set-up of PCs and Mac machines in the lab with standardized images and security patches
• Work with IT on to ensure connectivity in the lab at all times
• Set-up/assemble racks of machines/servers and update HW as needed for test and validation
• Work with the Test and Development teams to purchase test equipment (Switches, phones, Macs, USB cables etc.) and get it shipped to DXCM
• Build/maintain and allocate VMs to scale test infrastructure and make it available to team
• Ensure that all lab activities comply with safety regulations, protocols, and ethical standards.
• Collect debug logs and work with IT team as needed to ensure proper network connectivity in the lab at all times
• Install automation tools to collect data and monitor stats for the lab
• Use lab mgmt SW to take inventory and track the health of lab devices
• Collaborate with other teams to standardize lab management tools
• Keep detailed records of inventory purchases to shipped to teams
• Document the lab layout and usage, processes, device info etc. so that it's easily accessible to all test engineers
  
  

What makes you successful: (target 5-8 bullets, max 10)

• Must have 3+ years of experience building and maintaining an engineering lab
• You must have experience in racking up servers, cabling/labeling, building and maintaining an engineering labs with test fixtures
• Hands-on experience working with Windows and Mac Operating systems, taking snapshots/back-ups, updating security patches etc.
• Good understanding of lab administration tasks, well versed with lab/infra management tools and procedures
• Experience managing inventory of assets and labeling/tracking etc.
• Experience in setting up, using, managing and configuring VMs for multiple users
• Experience in Implementing safety measures and providing training to lab personnel. Maintain records of safety inspections and incidents.
• Excellent written and verbal communication skills
• Basic experience or exposure to shell scripting or Python
• Experience using Excel, Power-point, Word etc. for documentation
• Enthusiasm to learn and grow
  
  

Required Skills (top 3 Non-negotiables)

Lab infrastructure management, IT support

Understanding of Mac OS and remote device mgmt

Purchasing devices, inventory mgmt., Jamf profile usage

Preferred Skills (nice To Have)

Hands-on experience configuring/setting up Macs and Phones

Shell scripting and Python coding

Knowledge of Mac OS internals and Automation

Education Requirements: Must have at least a high school degree and some technical training

Required Testing: iOS/Android mobile testing

Software Skills Required: Shell scripting, Python

Travel Required? If so please elaborate.

10%

Number of Interviews: 2

About Us

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.