CX/UX Specialist

Title : CX/UX Specialist

Location : 100% Remote

Duration : Full time

Clearance Required:

• Active DOD Secret or someone who must be able to obtain the clearance

Job Description:

• Zolon Tech is the prime contractor to Client's WEB.mil program to deliver best-in-class Web Enterprise Business operations center and other support requirements.
• Client's (Client) mission is to provide a wide variety of information products to the entire Department of Defense (DoD) family (Active, Guard, and Reserve Military Service Members, Dependents, Retirees, DoD Civilians, and Contract
  Employees) and external audiences through all available media, including Web and related emerging Internet and other high-quality multimedia products.
• We are seeking a CX/UX Specialist to support this mission-critical program.
• The Client (Client) is seeking an experienced and creative Customer Experience (CX) and User Experience (UX) Specialist to help optimize and enhance the user experience across its digital platforms. The CX/UX Specialist will be
  responsible for researching, designing, and improving the overall interaction users have with Client's content and services.
• This role will focus on delivering a seamless, engaging, and user-friendly experience across multiple channels, ensuring that the needs of our diverse audience are met.
• CX Visionary: Sets the strategic direction for all customer experience initiatives, ensuring alignment with overarching business goals and customer needs. Make strategic design and user-experience decisions related to core, and new,
  functions and features.
• Cross-Functional Orchestrator: Breaks down silos, fostering collaboration across departments to create seamless and impactful customer journeys.
• Voice of the Customer Champion: Relentlessly advocates for the customer perspective, infusing their voice into every decision and project.
• Value Maximizer: Scrutinizes all activities and roles through a customer-centric lens, ensuring they deliver tangible value and enhance the overall experience.
• Storyteller Extraordinaire: Weaves together diverse workstreams into a compelling narrative that showcases accomplishments and inspires future possibilities.
• Stakeholder Engager: Builds strong relationships with stakeholders, securing buy-in and enthusiasm for CX initiatives through transparent communication and data-driven insights.
• Culture Catalyst: Cultivates a customer-first culture throughout the organization, empowering employees to prioritize and deliver exceptional experiences.
• Results-Driven Innovator: Continuously seeks new and innovative ways to elevate the customer experience, driving measurable business outcomes. Ensures quality in deliverables and programmatic outputs based on customer defined success
  criteria
• Data-Driven Strategist: Leverages customer insights and analytics to inform decision-making, optimize processes, and personalize interactions.
• Change Agent: Leads the charge in transforming the organization's approach to customer experience, driving continuous improvement and adaptation.
• Creatively gather and package compelling customer feedback, research, and other data to develop insights to support leadership decision-making
• Bring together the right people and supporting culture to develop strategies for improving CX, and plan for achieving measurable outcomes
• Drive opportunities and projects through to completion creatively within a bureaucracy, while maintaining respect for colleagues and tactfully building coalitions of support

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