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Dialer

Salary undisclosed

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Dialer

Location: US or Canada Remote only.

Rate: $68/hr on C2C

Job description:

Technical Capabilities for the Team:

  • Systems Leveraged:
    • Dialer: Noble Dialer, Maestro, Harmony, Composer, Shift Track
    • Text: Solutions by Text
    • Other: GoTo Phones, Wallboards
  • Abilities:
    • Prioritize and execute new developments/enhancements quickly
    • Text Builds (New and Edits)
    • Campaign Builds (New and Edits)
    • List Builds (New and Edits)
    • IVR Development, Enhancements, and Routing
    • Phone Line Allocations
    • Proof of Testing
    • Change Control Management
    • Manage to NANP

Daily Execution Performed by the Team:

  • Hours of Operation:
    • Monday - Thursday: 8 a.m. to 10 p.m. EST
    • Friday: 8 a.m. to 7 p.m. EST
    • Saturday: 8 a.m. to 1 p.m. EST (On demand)
  • Ensure successful consumption of daily files
  • Launch daily text and call campaigns/lists (Collection and Sales)
  • Track requests and resolutions from agents
  • Monitor and manage the dialer for optimal efficiency
  • Provide recordings upon request

Other Team Responsibilities:

  • Adhere to regulations, company policies, and quality programs
  • Collaborate closely with departments such as compliance, audit, legal, operations, and other key partners
  • Reporting capabilities
  • Identify areas for enhancement and propose changes
  • Project team requirements for new state expansions, etc.
  • And, more
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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