Clinical Supervisor

Are you an experienced and compassionate medical assistant ready to take on a leadership role? Community First Health Center is looking for a dedicated Clinical Supervisor to lead and support our Medical Assistants. In this role, you will oversee the daily operations of medical assistants, ensuring quality patient care, compliance with clinical standards, and effective workflow management. If you're a strong communicator with a passion for mentoring and improving healthcare outcomes, this is a great opportunity to make a meaningful impact in a fast-paced medical environment. This position will work in our New Haven Medical Clinic located at 58144 Gratiot Avenue, New Haven, MI 48048. Under direct supervision of the New Haven Practice Manager,the Clinical Supervisor ensures that patients receive excellend customer serive and operations are conducted in support of the Patient Centered Medical Home Model.

General Responsibilities

• Ensures success of daily back-office operations including but not limited to Medical Assistant staffing, patient flow, visit productivity, billing, EHR documentation, and overall patient experience.
• Ensures adherence to patient care and clinical outcomes policies and procedures e.g., lab and DI tracking, etc.
• Ensures clinic and laboratory equipment is maintained in accordance with regulations including calibration when needed.
• Ensures the documentation of and response to clinic equipment inspections and medication inventory monitoring including eye-wash station, refrigerators and freezers, microscopes, sharp containers, CLIA control testing, medication quality assurance, autoclave, etc.
• Responsible for efficient clinic instrument management e.g. procedure kits, and exam room set up and stocking.
• Supports the success of clinic in meeting regulations and requirements for programs, including but not limited to VFC, OSHA, HRSA, PCMH, and FTCA.
• Assist with clinic scheduling problem solving, patient wait times, and other areas of concerns to increase clinic efficiency and quality of services.
• Work across clinic leadership to ensure standardization of organizational policies.
• Collaborate with colleagues to drive quality and process improvement techniques throughout the organization utilizing data tracking tools to support improvement processes.
• Support process standardization and improvement activities through use of evidence-based systems change practices (e.g. PDSA cycles), working with other organization leadership, and supporting staff training.
• Attend and participate in organization committees, meetings, and attend assigned training.
• Ensure protection of individually identifiable health information per HIPAA regulations.
• Assists Practice Manager in ensuring that facilities are safe and meet staff and patient needs.
• Manages the inventory, ordering, and supply stock maintenance of medical supplies.
• Oversee and adjust Medical Assistant schedules to ensure efficient workflow and adequate break/lunch times for staff. This includes authority to make changes in staffing patterns to assure optimum flow and patient satisfaction, approve timecards, manage PTO approval, and inform the Practice Manager of staffing levels.
• Participate in the implementation of new workflows with QI, assuring all Medical Assistants are trained and working at their skill level and under their scope.
• Responsible for maintaining a supportive and positive teamwork environment and responding to team morale issues.
• In partnership with the Practice Manager hire new medical assistant team members.
• Manages on-boarding and training of new medical assistants. Ensures medical assistant training courses are up to date and documented.
• Mentors and coaches' staff within sphere of influence and documents staff performance issues.
• Conducts competency testing and provides remediation plan for medical assistants assessed to not be fully proficient in essential clinical tasks.
• Conducts annual assessments of medical assistants' skills and develops professional growth plan in collaboration with Practice Manager.
• Performs other duties assigned.
  
  

Why work for Community First Health Centers?

We offer a competitive compensation and benefits package including;

• Bi-Weekly Competitive Pay
• Excellent Health Insurance through Blue Cross Blue Shield of Michigan with low biweekly premiums.
• Dental coverage through Delta Dental of Michigan
• Vision coverage through MetLife.
• 100% Company Paid Short Term Disability Coverage, Long Term Disability Coverage, Life Insurance & AD&D Insurance
• Ability to 'Buy Up' additional Life and AD&D insurance for yourself, spouse and/or dependents
• 403(b) Thrift Savings Plan; 2% (up to 7%) annual salary employer contribution whether you participate or not!
• Generous Holiday, Vacation and Personal time
• Professional growth opportunities/cross training
• Employee Recognition and Assistance Programs
  
  

Community First Health Centers: Improving the quality of life for our community!!