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Job Description
The Harbor Department, Information Technology Division is seeking a Computer Operator to support
the department computer users in the Information Technology Division (ITD) Help Desk Operations
Section.
Responsibilities
Answer Help Desk calls and provide excellent customer service to computer users.
Assess first-level problem determination and provide resolution. Assign
work order tickets to the appropriate second-level support.
Perform Enterprise Resource Planning (Oracle EBS) and other systems administrator
functions, including creating user accounts, granting appropriate access and
monitoring systems scheduled jobs.
Troubleshooting system operations and monitoring disaster recovery backup system
as well as schedules.
Inputting and retrieving data.
Assist with processing IT equipment salvage.
Perform related duties with internal customers and Information Technology staff.
Requirements
Two to five years of working experience in roles such as Help Desk Computer
Operator, Data Entry Operator or IT Support Specialist;
Experience and proficiency in the use and support of MS Office applications,
Windows OS, job scheduling software and other tools for remote support such as
Microsoft Remote Desktop, Dameware;
Experience in using Help Desk Ticketing system i.e. Track-IT or ServiceNow
Strong organizational and analytical skills including problem ownership and
root-cause analysis;
Excellent customer service and verbal communication skills; and
Ability to work well with a team and in a fast-paced environment;
Hours and Location
Primary location is 425 S. Palos Verdes Blvd, San Pedro, CA 90731, with other
locations in San Pedro and Wilmington.
Monday thru Friday, 8:00 am to 5:00 pm (40 hours per week)
Mandatory work on-site
