Automation Tester- Harrisburg, PA (Hybrid)
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Our government client is looking for an experienced Automation Tester on a hybrid 9+ months renewable contract role in Harrisburg, PA.
Position- Automation Tester (Hybrid)
Job Description: The Test Automation Specialist position will encompass the following activities:
Analyze performance requirements from business areas and develop automated tests to meet those requirements.
o Candidate should be able to explain good design principles and ask for required input and data from the project team to measure performance.
o Support developers as they build automated test scripts and plans that the candidate will execute.
o Gather requirements and formalize into a testing plan.
Program, configure, automate, and execute testing, primarily performance testing.
o Record, create, edit, and execute tests for both quality and performance on systems within the agency.
o Report and present verbally and in writing test results for development teams to assist in isolating defects and vulnerabilities.
o Perform analysis, triage, and remediation as needed to ensure proper execution of tests and to resolve connectivity or other run-time issues.
o Automated testing of other types, including functional and regression testing may be included but are less than 10% of testing requests.
Research and Maintenance:
o Perform research on testing tools in the marketplace for features and pricing that offers value to the agency.
o Responsible for reviewing vendor documentation and presenting customized documentation for the proper implementation of tools within the agency.
o Maintain and update versions of existing tools. Rollout new versions to user community, as needed.
Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
Troubleshoot technical issues and provide step-by-step instructions or guidance to resolve customer concerns.
Document and track customer interactions and issue resolutions using our CRM system (Remedy).
Collaborate with cross-functional teams to escalate and resolve customer issues efficiently.
Identify common customer challenges and contribute to the development of self-service resources, knowledge base articles, and other support materials.
Proactively follow up with customers to ensure their issues are fully resolved and their needs are met.
Continuously seek opportunities to improve the customer support experience and provide feedback to the team leads and management.
Required/Desired Skills:
- 4 years of Industrial grade testing tools such as IBM Rational Performance Tester, Selenium, or Apache JMeter to build & run quality &/or performance tests Required
- 2 years of Basic programming knowledge in a common language. Customize test scripts w/variable data & adjust test execution to properly reflect test requirements Required
- 2 years of Knowledge of a common integrated development environment (IDE) such as Eclipse or MS Visual Studio Required
- Experience with Microsoft Windows Required
- Experience with Microsoft Office 365 Required
- Ability to communicate and work independently Required
- Excellent customer service skills Required
- Knowledge of digital accessibility concepts and techniques Required
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
Celebrating 30 years of service.
