Head of Retail Sales - North America

Qualifications:

• Experienced Retail Leader: Proven track record in driving retail success, with a focus on luxury and customer service industries.
• Customer-Centric: Passionate about creating authentic connections and world-class experiences, always putting the customer first.
• Leadership Skills: Experienced in both in-person and virtual management, inspiring teams to deliver results.
• Industry Expert: Stays up to date with trends, news, and technology in the jewelry and luxury sectors. A natural educator who enjoys teaching and leading.
• Organized & Detail-Oriented: Efficient and highly effective, consistently producing polished, high-quality work.
• Financial Acumen: Skilled in business and financial management, with experience managing retail P&L and driving both topline and bottom-line performance.
• Data-Driven & Analytical: Strong analytical skills in data reporting and strategy formulation.
• Cross-Functional & Collaborative: Able to work across various departments to drive prioritization and growth strategies.
• Strategic & Entrepreneurial Thinker: Creative problem-solver, always seeking innovative ways to achieve financial goals and navigate new opportunities.

Experience Required:

• 10+ years of retail management experience, ideally within luxury retail or jewelry.
• 3+ years of operations, management, and corporate experience.
• 4+ years of luxury retail leadership overseeing or managing a $10M+ business.
• Based in NYC, with flexibility to travel to drive performance and manage teams.

Key Responsibilities:

• Drive Sales & Financial Targets: Create exceptional online experiences and leverage merchandising, labor planning, and clienteling strategies to meet monthly sales goals.
• Strategic Leadership: Develop and execute business strategies using sales data and field insights to maximize profitability.
• Collaboration & Innovation: Work with the Diamond Domain Founder & CEO to identify growth opportunities and create product and marketing strategies that align with financial goals.
• Field Team Leadership: Lead teams to ensure new initiates, key marketing events, and high brand sentiment.

Who You Are:

• Retail Leader: Extensive experience managing high-performing retail teams, fostering accountability and engagement.
• Brand Ambassador: Passionate about the jewelry and luxury retail space, staying ahead of industry trends.
• Collaborative Communicator: Works seamlessly across internal and external teams to drive strategies and growth.
• Analytical & Strategic: Able to use data-driven insights to guide decision-making and optimize retail strategies.
• Creative Problem Solver: Approaches challenges with innovation and a solutions-oriented mindset.

Measures of Success:

• Sales Performance: Achieving key performance indicators such as net sales, traffic, conversion rates, and profitability.
• Team Development: Hiring, developing, and promoting talent, while maintaining high employee retention.
• Customer Engagement: Driving customer satisfaction and Net Promoter Scores (NPS) through personalized experiences and events.

At Diamond Domain, we celebrate diversity and strive to create an inclusive environment where everyone thrives. We value individuals from all backgrounds, regardless of age, race, gender identity, sexual orientation, or beliefs. We believe that our differences are key to fostering innovation and growth within our team and for the brands and customers we serve. Join us in building a vibrant, diverse community at Diamond Domain!