Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Director of Operations

  • Full Time, onsite
  • Robert Half
  • Salt Lake City Metropolitan Area, United States of America
Salary undisclosed

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Title: Director/VP of Operations

Salary: up to $125,000 base salary + up to $40,000 bonus that is based on KPI's

About the Role:

The Director/VP of Operations will manage the day-to-day activities of our company, ensuring seamless coordination across various departments such as onboarding, customer support, and engagement. The ideal candidate will have a solid background in SaaS operations, possess excellent organizational skills, and be adept at leading distributed teams. This role will also be accountable for monitoring and optimizing operational KPIs for both individual and team performance.

Responsibilities:

Customer Support & Service:

  • Supervise the Customer Service team and manage the resolution of tiered support tickets.
  • Ensure all support tickets are handled promptly and accurately, targeting industry-leading resolution times.
  • Develop and implement strategies to enhance customer service processes and tools, leading to improved client satisfaction.
  • Collaborate closely with product and engineering teams to address client issues and provide insights for product enhancements.

Client Deployment & Onboarding:

  • Oversee and guide the deployment of software and hardware for new clients.
  • Ensure efficient onboarding of new clients, adhering to set timelines and best practices.
  • Work closely with technical teams to facilitate seamless setup, integration, and training for new clients on the platform.
  • Maintain clear communication with clients during the onboarding process to ensure high client satisfaction.

Customer Growth & Engagement:

  • Actively drive customer engagement by identifying upsell opportunities and growing existing accounts.
  • Collaborate with Sales and Account Management teams to execute growth strategies for current clients.
  • Track client usage and create action plans to boost retention, engagement, and loyalty.
  • Analyze customer feedback and usage data to guide product development and refine customer engagement strategies.

Requirements:

  • Bachelor’s degree in Business, Operations, or a related field; MBA or equivalent is preferred.
  • Extensive experience in SaaS operations, with 5+ years in a leadership position.
  • Proven track record of managing remote teams across various locations.
  • Deep knowledge of customer onboarding, support, and engagement within a SaaS framework.
  • Proficient in using software tools such as Jira and Confluence.
  • Strong project management abilities, capable of juggling multiple priorities in a dynamic environment.
  • Excellent analytical skills with a focus on data-driven decision-making and KPI tracking for continuous improvement.
  • Exceptional communication and interpersonal skills, with the ability to build collaboration across diverse teams and locations.
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