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Jobs or company...

Data Business Analyst (18 Month Contract)

Salary undisclosed

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Job Description

This is an 18 Month contract providing backfill support for a team member, who has moved into an internal project.

ROLE PURPOSE

  • Develop tools and enables to efficiently measure and report KPI’s for Customer Services team
  • Manage data and reports for different functions within the Customer Service organization
  • Familiarity with managing large data sets with a commercial mindset
  • Evidence of conducting analysis of data to deliver multiple business improvement projects
  • Skill using Excel and Power BI or similar tools
  • Build key stakeholder relationships internally and externally
  • Meet set objectives to achieve performance measures

Key Responsibilities and Outcomes:

Reporting:

  • Take ownership of working with team to develop reports that are required to measure team’s performance
  • Review/refine existing reports in line with current processes and procedures
  • Collaborating with other data professionals within the organization to extract data figures, creating reports based on their findings and monitoring key performance indicators (KPIs) to determine business initiatives’ success
  • Collaborate with cross-functional teams to understand their data needs and help them develop tools for collecting, organizing and analyzing information.

Customer Services Dashboards:

  • Take ownership of working with team to review KPI dashboards and ensure data accuracy
  • Develop tools and enables to efficiently measure and report KPI’s for Customer Services team
  • Visualizing data with graphs, infographics and other methods
  • Work with Global Customer Responsiveness team to regularly review the Global Quote Dashboard and report any data inaccuracies

Qualifications

The ideal candidate:

  • 3+ years in data analysis, business analysis or a related field
  • Proven experience with data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills.
  • Experience in gathering business requirements and translating them into actionable insights.
  • Will thrive working both alone and as part of a team
  • Be a problem solver bringing a different perspective of thinking
  • Ultimately be able to communicate to a wide range of stakeholders and pull people together using data and strategy.
  • Experience with business process improvement and digital transformation projects is advantageous.

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

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