Genesys CX Cloud Architect

Genesys CX Cloud Architect

6 months but could extend or covert

**Must be able to work W2 for any employer**

**Looking for an architect with experience on Genesys CLOUD CX, who has led the design of overall architecture for the contact center tech ecosystem, and then delivered the architecture they designed. **

Top Skills

Cloud CX

Engage

Job Summary:

The Genesys CX Architect will be responsible for designing, implementing, and optimizing customer experience solutions using the Genesys platform. This role involves collaborating with cross-functional teams to understand business requirements, creating technical solutions, and ensuring the successful deployment and integration of the Genesys CX system. The ideal candidate will have a deep understanding of contact center technologies, exceptional problem-solving skills, and a strong background in architecting customer experience solutions.

Key Responsibilities:

Solution Design and Architecture:

• Design scalable and robust customer experience solutions using the Genesys platform.


• Develop architectural frameworks and detailed design documentation.


• Ensure solutions meet business needs and integrate seamlessly with existing systems.

Implementation and Integration:

• Lead the implementation of Genesys solutions, including configuration, customization, and integration.


• Coordinate with development teams to ensure proper deployment of solutions.


• Oversee the migration and integration of legacy systems to Genesys.

Project Management:

• Manage project timelines, deliverables, and resources.


• Collaborate with stakeholders to gather requirements and define project scope.


• Ensure projects are delivered on time and within budget.

Technical Expertise and Support:

• Provide technical guidance and support to internal teams and clients.


• Troubleshoot and resolve technical issues related to the Genesys platform.


• Stay updated on the latest Genesys features, releases, and best practices.

Training and Documentation:

• Develop and deliver training sessions for internal teams and end-users.


• Create comprehensive documentation, including system configurations, processes, and user guides.

Education:

• Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred).

Experience:

• Minimum of 5 years of experience in designing and implementing customer experience solutions.


• Proven experience with the Genesys platform, including Genesys Cloud, PureConnect, and PureEngage.


• Experience in contact center technologies, IVR, ACD, and omnichannel solutions.

Skills:

• Strong understanding of software development lifecycle (SDLC) and agile methodologies.


• Proficient in programming languages and scripting (e.g., Java, JavaScript, Python).


• Excellent analytical, problem-solving, and communication skills.


• Ability to work independently and as part of a team.

Certifications:

• Genesys certifications (e.g., Genesys Certified Professional) are highly desirable.


• Preferred Qualifications:


• Experience with cloud computing platforms (e.g., AWS, Azure).


• Knowledge of CRM systems (e.g., Salesforce, Microsoft Dynamics).


• Familiarity with data analytics and reporting tools.


• Strong project management skills with relevant certifications (e.g., PMP, Agile

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.