Non-Emergency Dispatch Winter 24 25
Salary undisclosed
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Description
Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we’re revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.
We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.
We Are
Big Hearted - Passion, Caring & Warm, Joyful, Generous
Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback
Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless
Our Commitment To Equality
Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.
Appearance Guidelines
Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.
Perks Of Joining Our Big-Hearted Champions
Role: Non-Emergency Dispatch
Status: Full-Time, Seasonal, Hourly
Reporting: Director of Snow Safety
Responsibilities
Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we’re revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.
We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.
We Are
Big Hearted - Passion, Caring & Warm, Joyful, Generous
Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback
Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless
Our Commitment To Equality
Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.
Appearance Guidelines
Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.
Perks Of Joining Our Big-Hearted Champions
- Powder Mountain Season Pass
- Powder Mountain Season Pass for Spouse & Dependents - For Qualifying Employees
- Buddy Passes
- UTA Ski Bus Pass & Employee Shuttle
- Powder Mountain Retail/Rental & F&B Facility Discount
- Access to Expertvoice.com & Outdoordly.com and other partner discounts.
- Powder Mountain on-snow uniform for specific roles.
- Free On-Site Gourmet Employee Meals
- Employee Assistance Program
- Discounts Lift Tickets to ISAA Resorts
- Arc’teryx Powder Mountain Uniform and base layer provided.
- Helmet and Snow Equipment Reimbursement
- Generous Discounts with partner companies and local Utah manufacturers.
- Free Ski & Snowboard Professional career development.
- Powder Mountain provided GPS mobile apps.
Role: Non-Emergency Dispatch
Status: Full-Time, Seasonal, Hourly
Reporting: Director of Snow Safety
Responsibilities
- Act as the first point of contact for non-emergency calls, handling homeowner inquiries and requests with a high degree of professionalism and courtesy.
- Engage effectively and sensitively with high-level individuals, ensuring all interactions are respectful and solutions oriented.
- Exhibit strong problem-solving skills with the ability to make decisions quickly and independently.
- Maintain a consistently courteous, professional, and empathetic demeanor in all communications.
- Demonstrate a genuine commitment to helping people, treating every question or inquiry with importance and care.
- Learn and adapt to new technologies and systems used in the dispatch and communication process.
- Collaborate with the broader service provider team to ensure requests are accurately routed and handled efficiently.
- Maintain detailed records of communications, ensuring accurate documentation and follow-up.
- Experience in customer service or dispatch, with a proven ability to handle sensitive interactions.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Quick learner, adaptable to new software and technological tools.
- Independent decision-making skills, with minimal need for supervision.
- High school diploma or equivalent; additional training or certification in customer service is a plus.
- Must be available nights, weekends and holidays
- Ability to lift, carry, push, and/or pull moderate amount of weight (up to 40lbs+)
- Sufficient physical ability and mobility to walk, sit and stand for prolonged periods of time
- Frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements
- Ability to safely take part in all activities The Company is providing to our guests (skiing, boarding, mountain biking, hiking, snowmobiling, etc.…)
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