Lead ServiceNow Implementation

Role: Lead ServiceNow Implementation
Location: Hybrid (Boston, MA)-Only Locals
Duration: 1 year contract
Exp: 10+
Visa: No for submission
Local DL or State ID must.

Responsibilities:

Implementation Planning and Strategy:

• Support the development of project plans and timelines for the ServiceNow projects.
• Collaborate with stakeholders to ensure accurate project scope, goals, and deliverables.
• Develop strategies to ensure successful project execution and achievement of objectives.

ServiceNow Expertise:

• Utilize deep knowledge of the ServiceNow platform to provide guidance and direction to project team members/developers.
• Serve as a subject matter expert on ServiceNow best practices, capabilities, and solutions.
• Stay updated on the latest ServiceNow features and enhancements to leverage in projects.
• Advanced Application Experience: Incident/Work Order, IT Self-Service, Change Management, CMDB, PPM, Security. Asset Management and HR a plus. Platform/Integration, Portal/UI, SSO

Implementation Execution and Management:

• Manage all phases of the project for the MBTA, from initiation to closure.
• Coordinate resources, including personnel, budget, and equipment, to ensure project success.
• Monitor project progress and performance, identifying and addressing any issues or risks.

Communications:

• Act as the primary point of contact for MBTA stakeholders, providing regular updates on implementation status and progress.
• Facilitate communication between implementation teams, stakeholders, and leadership to ensure alignment and transparency.

Quality Assurance and Compliance:

• Ensure project deliverables meet quality standards and adhere to established processes and procedures.
• Monitor compliance with regulatory requirements and organizational policies throughout the project lifecycle.

Implementation Risk Management:

• Identify potential risks and issues that may impact project timelines or outcomes.
• Develop mitigation strategies and contingency plans to address risks proactively.
• Escalate critical issues to senior management as needed, providing recommendations for resolution.

Qualifications:

• Bachelor s Degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred.
• Proven experience (at last 5+years) in technical solution implementations, specifically in ServiceNow projects.
• ServiceNow certification(s) such as Certified Implementation Specialist (CIS) or Certified System Administrator (CSA) preferred.
• Advanced Skills with ServiceNow Development APIs
• Web Service Integration (API Web Services) experience
• LDAP Integration experience
• Single Sign-on configuration and administration
• Strong understanding of project management methodologies (e.g., Agile, Waterfall) and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to effectively manage multiple workstreams simultaneously.
• Strong analytical and problem-solving capabilities.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

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