Technical product communication consultant || Bethpage, NY || Contract Infosys

Hello,

Role- Technical product communication consultant

Experience- 8+ years

Location: Bethpage, NY (Day 1 onsite)

Job Type- Contract (Infosys)

Job Overview

Technical product communication consultant

Job summary and Responsibilities

Technical Communications for our tool-of-record for cost estimation, capacity planning, timesheet-charging, capitalization-tracking, and financials - all the efforts that support the CTIO organization.

Professional Documentation

• Prepare instruction manuals, how-to guides, and other supporting documents to communicate complex and technical information in easy-to-interpret guides.
• Research and create communications that explain the use and illustrate the business value achievable.
• Interview subject matter experts to learn and communicate their unique takes on the tool of record.
• Responsible for the creation of documentation for existing and proposed business processes, systems, functional/technical specifications, as well as the facilitation of sessions with Stakeholders.
• Evaluates technical employees and identifies areas needing improvement.
• Assesses internal customer requirements and evaluates and documents workable solutions.
• Ability to document workflow to support development roadmap.
• Prepares functional and technical requirements for new systems and updates to existing systems.
• Develops and maintains user documentation and instructions for all systems for which he or she is responsible.
• Defines processing logic and translates high level business requirements into detailed functional and technical design documents.
• Determines system utilization requirements by researching and testing systems.
• Understands business initiatives to deliver solutions and provides recommendations in support of business objectives.
• Executive Communication/Writing Sample required.

Continuous Training

• Creates technical training programs according to requirements. Artificial Intelligence (AI) knowledge is a plus.
• Train on and distribute instruction manuals, how-to guides, and other supporting documents to communicate complex and technical information in easy-to-interpret guides.
• Train on and distribute functional and technical requirements for new systems and updates to existing systems.
• Reports data on completed courses, issues, and absences.
• Determines overall effectiveness of programs and training by listening to feedback and making improvements, as necessary.
• Conducts computer training needs assessment by collecting information on employee skillsets.
• Provides training schedules and agendas and determines course content and objectives.
• Researches and collaborates with other teams tasked with identifying current and future business needs.

Primary skills/experience

• Fluent in English written & verbal skills, with background in professional writing/documentation.
• Must be comfortable interacting and facilitating discussions with Stakeholders.
• Strong teaching and mentoring experience.

How are the primary skills/experience applied?

Writing/Verbal and Communication Skills are critical to extracting the information required to achieve the following:

• Creation and training on requirement documents.
• Understanding technical specifications and process/sequence workflows.
• Capturing the needs, goals, and environment of the users of the software and systems.
• Comprehend detail system functionality for the purpose of training.

Secondary skills/experience

• Strong working knowledge of IT. AI knowledge is a plus.
• Has existing knowledge and/or firsthand experience with tool of record.

• Basic tool of record knowledge. ClarityPPM and Jira a plus.

• Advanced technical skills in e-learning and mobile training.

How are the secondary skills/experience applied?

Demonstrated past success should give the candidate working knowledge of the level of detail required in training sessions.

Tertiary skills/experience

• Computer skills and familiarity with Microsoft Office Suite.
• Excellent communication and people skills.
• Experienced in Technical Communications or the equivalent.

How are the tertiary skills/experience applied?

Documentation and communication to various stakeholders.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.