Salesforce OMS Consultant - Remote
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Access Global Group is seeking an experienced Salesforce OMS Consultant to join our team in a project based, US-Resident, Remote.
- REQUIRED: US-PHYSICAL RESIDENT REQUIRED - US WORK-AUTHORIZED
- TERMS: REMOTE - US
- EMPLOYMENT TYPE: W2, 1099 candidates ARE accepted at this time
- NOT OPEN TO 3rd PARTY HIRING
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Position Overview:
We are seeking an experienced Salesforce OMS Consultant to join our team and help drive the design, implementation, and optimization of the Salesforce Order Management System (OMS) for our organization. The ideal candidate will have extensive experience working with Salesforce, particularly Salesforce OMS, and possess deep knowledge of order lifecycle management, fulfillment processes, and integration with other systems.
The role will focus on translating business requirements into scalable, efficient Salesforce OMS solutions while working closely with stakeholders across business and technical teams.
Key Responsibilities:
- Salesforce OMS Implementation: Lead or assist in the full-cycle implementation of Salesforce Order Management System (OMS), including requirement gathering, design, configuration, testing, and deployment.
- Order Lifecycle Management: Configure and manage the end-to-end order lifecycle, including order capture, order fulfillment, returns, and exchanges.
- Stakeholder Collaboration: Collaborate with business stakeholders to understand and document requirements related to order management, fulfillment, and customer service operations.
- Integration: Work with cross-functional teams to integrate Salesforce OMS with other platforms such as ERP systems, payment gateways, logistics providers, and CRM platforms to ensure seamless data flow and operational efficiency.
- Custom Development: Provide guidance on leveraging Salesforce-native features and, where necessary, customize using Apex, Visualforce, and Lightning components.
- Optimization: Identify and implement opportunities to improve the overall order management process, enhance user experience, and reduce operational bottlenecks.
- Training and Support: Conduct training for end-users and internal teams on Salesforce OMS functionality. Provide ongoing technical support and troubleshooting.
- Best Practices: Ensure that solutions are developed in line with Salesforce best practices and adhere to security and compliance standards.
- Reporting and Analytics: Design and develop reports and dashboards to track key order management metrics (e.g., order status, fulfillment rates, customer satisfaction).
Qualifications:
- Experience: 5+ years of experience in Salesforce, with at least 2 years of hands-on experience in Salesforce Order Management (OMS) implementation.
- Salesforce Certifications: Salesforce Certified Administrator, Salesforce Certified Platform Developer I
- PREFERRED CERTS: PDII and Salesforce Order Management Certification (preferred).
- Technical Skills: Proficiency in Salesforce configuration, Apex, Visualforce, and Lightning Web Components. Experience with integration tools like MuleSoft, REST/SOAP APIs, and middleware solutions.
- Order Management Expertise: Deep understanding of order lifecycle management, fulfillment processes, shipping, inventory management, and payment handling within an enterprise environment.
- Business Process Knowledge: Knowledge of B2B and B2C commerce processes, supply chain management, and e-commerce operations.
- Analytical Skills: Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.
- Collaboration: Experience working with cross-functional teams, including sales, customer service, IT, and operations, to deliver end-to-end solutions.
- Communication: Excellent verbal and written communication skills. Able to clearly articulate technical solutions to non-technical stakeholders.
- Agile Methodology: Familiarity with Agile development practices and tools like Jira, Confluence, or similar.
Preferred Qualifications:
- Experience in industries such as retail, e-commerce, manufacturing, or logistics.
- Experience with Salesforce Commerce Cloud, B2B Commerce, or other commerce-related platforms.
- Familiarity with payment processing systems, shipping carriers, and warehouse management systems (WMS).
OTHER:
LOCATION Remote US - Physical Resident Required
BENEFITS FOR W2 EMPOYEES:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance, long/short term disability, life insurance
- Paid time off (PTO)
- Remote work opportunities and flexible working hours
- Opportunities for professional growth and certification
- 401K
EMPLOYMENT TYPE Acceptable as either W2 or 1099.
ABOUT ACCESS GLOBAL GROUP ()
Access Global Group is a team of experts in Salesforce Consulting, Support, and Managed Services. Living up to our name, we are a truly global company with offices throughout the United States, Canada, and India and successful projects throughout 37 US states and 15 countries.
Access Global Group is a fully remote company, which means we aren't limited to hiring within the confines of a single district or region. We can add talented individuals to our team based on experience, certifications, and skills from across the globe. This gives our clients access to the most exceptional team overall, not just in their area. Since solutions come in all shapes and sizes, we believe the best team should be just as unique.
The Access Global Group team is comprised of individuals with a wide variety of languages, backgrounds, stories, experiences, and expertise. This makes it hard to find a problem we haven't encountered before and certifies that there is no limit to what can be achieved with Access Global Group.
EEO/ADA POLICY
- AGG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
- ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Requires the ability to speak, hear, see, and use a computer and other office-related equipment.
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