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NEC PBX Technician @ Rancho Cordova, CA

Salary undisclosed

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Request Title: NEC PBX Technician

Work Location: Rancho Cordova, CA (100% onsite)


The onsite technician must be NEC PBX (SV9500) certified for this support.

Roles & Responsibilities for this Managed Service:
-Technical support and troubleshooting
-System and component installation
-Customer telephone adds, deletes, moves and changes
-Customer feature adds, deletes and changes
-Customer voicemail adds, deletes and changes
-Customer ACD adds, deletes and changes
-Design and implementation of contact center call flows
-Customer GNAV adds, deletes and changes
-Review MA4000 alarms daily and take appropriate action
-Equipment testing and troubleshooting
-System operational knowledge and user training
-Support call resolution
-Document customer telephony network infrastructure in Wirepath
-Managing user requests and incident management workflow in ServiceNow
-Provide periodic system backups and preventive maintenance
-Take ownership of project life cycle
-Create appropriate documentation, including project timelines, schedules, diagrams, etc.
-Participate in and oversee installation and implementation
-PBX and LENS audits
-NEC backup phone system RED phones
-NEC elevator phones '
-Yellow emergency phones
-Follow up after installation to ensure smooth transition
-Understand voice analog, digital, and VoIP technologies
-Integration with Cisco CUCM, Unity Voice mail, SIP trunking
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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