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Pega Lead System Architect

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Job Title: - Pega Lead System Architect

Location: - Irving, TX

Requirements

  • 12+ years of professional engineering experience with Pega 7 and Pega 8 platform implementation
  • 5+ years of SQL relational database engineering experience
  • 4+ years of experience leading teams

Recent certifications:

  • Pega Certified System Architect (CSA)
  • Pega Certified Senior System Architect (CSSA)
  • Pega Certified Lead System Architect
  • Pega CPM Architect (CCA)
  • Pega Certified Customer Service System Architect
  • Pega Certified User Interface Specialist
  • Pega Certified Decisioning Consultant

Experience with Pega and Pega Collections features, such as the following:

  • Activity.
  • Analysis.
  • Assistance Program Enrollment (allow customers to enroll in payment plans).
  • Business Process Management (BPM).
  • Case Creation Logic.
  • Case Management Functionality (creating/managing lifecycle of a collections case).
  • Case Prioritization (Agent Productivity).
  • Collections Data Model (i.e. contact, case, assistance program).
  • Communications (triggering calls or chats to customers).
  • Contact Strategy (logic to determine the contact channel for a customer).
  • Decision Strategy Manager (leverage AI and NLP to analyze customer moods).
  • Inbound/Outbound Interaction Setup (searching inbound call or enabling automated popup for dialer calls).
  • Payments Scheduling (processing one-time payments (OTP), procure-to-pay (PTP), or Autopay).
  • Policy Regulations and Controls.
  • Rules Process Commander (PRPC).

Experience with Pega technical features, such as the following:

  • A/B Testing.
  • Agent Experience (UI and screens).
  • Data Persistence (PTP / case depositions / attempts).
  • Functional Logic.
  • Live Statistics (progress in a transactional flow).
  • Reporting Feed for Analytics (send feeds to other series).
  • Role Authorization / Authentication (determine access controls for specific user roles).
  • Rules Configuration and Execution (contact strategy).
  • Workflow (case management).

Experience with the following responsibilities:

  • Developing and managing Pega Workflows, User Interfaces, Activities, Utility and Decision rules.
  • Using APIs to integrate the Pega platform with other micro-services.
  • Working with Web Services including REST or SOAP.
  • Building integrations using Pega Rules Process Commander (PRPC).
  • Designing integration components using Pega Frameworks.
  • Performance Tuning including Performance Analyzer (PAL), Log Analyzer, DB Tracer or Preflight.
  • Working on projects using Agile Methodology.
  • Designing, developing, integrating and testing Pega's customer decision hub framework applications to support implementations for different lines of businesses.
  • Working on Pega Business Intelligence Exchange (BIX) data extraction for analytical reporting.
  • Migrating between major Pega versions.
  • Staying up to date on industry trends.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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