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Genesys Reporting

  • Full Time, onsite
  • New York Technology Partners
  • Hybrid, United States of America
Salary undisclosed

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Job Title: Genesys Reporting Location: Jersey City, NJ (Hybrid) Position: Contract

Description:
Position Overview: We are seeking a Reporting Analyst with advanced knowledge of Genesys Cloud CX reports and dashboards.
The ideal candidate will have experience in designing and developing Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, noSQL, and SQL data query/extraction coding.
Required 5 to 7 years of experience resource.

Key Responsibilities:
Develop and manage native Genesys Cloud CX reports and dashboards.
Design and develop reporting solutions using Tableau and/or PowerBI.
Conduct data query/extraction coding using big data, noSQL, and SQL technologies.
Collaborate with various teams to ensure reporting solutions meet business requirements.

Required Qualifications:
Experience: Advanced knowledge of Contact Center Reporting and dashboards, including Genesys Cloud CX.
Skills: Proficient in Tableau and/or PowerBI design and development.
Technical Skills: Experience with big data, noSQL, SQL data query/extraction coding.

Preferred Qualifications:
Experience in developing complex reporting solutions for large data sets.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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