Chief Operating Officer

Chief Operating Officer (COO)

Direct-Hire (On-Site)

Overview:

The COO will oversee the daily operations of the Bank, ensuring all activities are efficiently managed and aligned with the organization’s goals, under the supervision of the CEO. This role emphasizes comprehensive risk management to maintain the safety and soundness of the Bank, balancing the interests of shareholders, the Board, customers, employees, and the broader community.

Qualifications:

• A Bachelor's degree in a relevant field is required; advanced education, preferably in finance or business, is highly desirable.
• At least 13 years of related experience, covering leadership, partnership development, project management, operational oversight, and risk management.
• In-depth understanding of ACH, wire transfers, debit/credit card operations, prepaid card management, banking regulations, loan and deposit operations, and risk controls.
• Familiarity with the Payments landscape.
• Proven track record of strategic planning and execution in both entrepreneurial and large-scale organizations.
• Knowledge of core banking systems, particularly Fiserv, is an advantage.

Key Responsibilities:

• Lead the Bank’s daily operational activities, ensuring they are carried out in a secure and compliant manner for the benefit of stakeholders including shareholders, the Board, employees, customers, and the public.
• Collaborate with the CEO to draft and update strategic plans for Board approval, and oversee the achievement of strategic goals, providing updates to the Board as necessary.
• Direct key departments (e.g., branches, products and services, budgeting, technology) using industry best practices. Act as a mediator on cross-organizational matters to ensure their timely resolution.
• Work closely with management to enhance the operational efficiency, sustainability, and resilience of the Bank, implementing strategies that support the Bank's current and future goals.
• Oversee major projects involving facilities, products, services, and technology. Ensure coherence in the Bank’s resiliency plans, including incident response and operating resilience, while improving governance, transparency, and service quality.
• Collaborate with the Chief Compliance Officer, Chief Legal Officer, and Chief Payments Officer to ensure compliance with banking laws and regulations. Communicate any regulatory impacts to the CEO promptly.
• Engage with the Chief Lending Officer and Chief Credit Officer to discuss credit quality, policy issues, pricing, and procedures.
• Act as a liaison between Operations, IT, and Payments to manage the implementation of new or updated processes and technologies.
• Design and oversee programs and services, monitoring their outcomes and recommending actions to meet organizational goals.
• Represent the Bank in community, civic, and CRA activities in coordination with the CRA Officer.
• Manage personnel functions, including performance reviews, disciplinary actions, and recruitment. Supervise daily activities of the department and appraise the performance of reporting units.
• Address customer and staff inquiries, ensuring appropriate follow-up and resolutions.
• Provide supervision and support to all areas of the department, ensuring effective use of resources for maximum productivity.
• Lead special projects, preparing reports for the Board, senior management, examiners, and other stakeholders.
• Play a key role in the Bank’s governance committees.

Knowledge/Skills/Abilities:

• Strong verbal and written communication skills, with the ability to present information to various audiences including managers, employees, customers, and the public.
• Exceptional interpersonal abilities.
• Extensive knowledge of the relevant business areas being supported.
• Strong leadership capabilities.
• Proficient in technical writing, including reports and procedure manuals.
• Ability to apply mathematical concepts such as probability, statistics, finance, economics, and accounting.
• Strong analytical skills with the ability to interpret financial statements, regulations, and professional publications.
• Problem-solving expertise, with the ability to draw valid conclusions from data and implement solutions in non-standardized environments.
• High emotional intelligence, excellent problem-solving abilities, and team-building skills.
• Strategic thinker with the ability to work with a diverse group of stakeholders including staff, partners, customers, vendors, and regulators.

If you meet the qualifications outlined above, we encourage you to apply, and we'll schedule an interview with you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)