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Onboarding Specialist

  • Full Time, onsite
  • Seattle Corporate Search
  • United States, United States of America
Salary undisclosed

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This end-to-end cloud-based software is a leading provider for the growing final mile logistic industry. This innovative software is fully featured and highly customizable, and has served the logistics industry for 20+ years! It is now a part of a very well-known, high performing VC's portfolio that buy, build, and manage successful SaaS companies – they’ve attracted a ton of funding, allowing them to have heavily invested in the next generation product.

You will be responsible for guiding new customers through the initial setup and implementation of their logistics SaaS platform. This role focuses on delivering exceptional customer experiences, providing tailored training, and ensuring a smooth transition from the sales process to active usage of the software. You will also provide first-line technical support. Troubleshoot issues, guide clients through problem resolution, and collaborate with the technical team as needed. You come with a high technical proficiency and experience with integration and implementation processes.

This is your chance to join a small team and make a HUGE impact!

You bring with you;

  • 2+ years of experience in a customer-facing role SaaS role, experienced with onboarding or training
  • Strong understanding of SaaS platforms and logistics industry practices
  • Ability to manage multiple onboarding projects simultaneously and meet deadlines in a fast-paced environment
  • Experience in taking customers fully live and developing onboarding playbooks/best practices

- $70K-$73K salary

- A TON of growth potential as the grow is fast growing

- 100% remote

- Full Medical, dental and vision healthcare coverage

- Discretionary PTO

- Paid parental leave