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CXone Consultant - Remote / Telecommute

Salary undisclosed

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We are looking for CXone Consultant - Remote / Telecommute for our client in Minneapolis, MN
Job Title: CXone Consultant - Remote / Telecommute
Job Location: Minneapolis, MN
Job Type: Contract
Job Description:
Responsibilities:
  • Conduct brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
  • Work towards preparation of requirements management plan, business, and functional requirement documents.
  • Create data flow diagrams and process flow diagrams to facilitate better system understanding.
  • Follow project plans for executing projects using Agile as well as Waterfall Methodologies to ensure the project are delivered on time and beyond customer expectations.
  • Strong verbal and written communication skills Document the various project artifacts to ensure that these are following best practices and are delivered to the customer on time.
  • Strong Contact center experience.
  • Strong Experience with working in NICE CXone Experience working in Onshore-Offshore model.
  • Experience in working with the client and leading the discussions with them.
  • Able to handle the business stakeholder meetings on their own.
  • Able to adopt new service product sets of nice cxone suite.
Must Have Skills:
  • 5+ years of overall experience in Contact Center.
  • 3+ Years of relevant NICE CXone Experience Implementation and MO.
  • Maintenance and Operations experience Mentor junior analysts Great communication skills Strong debugging and analytical skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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