AWS Cloud Operations

Job Title: Cloud Operations Tier 2

Location: REMOTE

Type: C2H

Primary Responsibilities:
o Incident response:
Troubleshoot and resolve complex cloud operations issues related to Provided Cloud Services (e.g., EC2, S3, Lambda, VPC networking, Security Groups, and IAM permission errors) that have been escalated by Tier 1.
o Collaboration and communication:
Collaborate with internal teams (Data Engineering, Compute Engineering, Network Engineering) to provide development teams guidance on best practices and resolve technical issues.
Assist in the development of Internal Customer communication channels for effective communication of change events and platform activities.
o Continuous improvement:
Participate in a feedback loop with Tier 1 ? Tier 3 SMEs to identify common issues in the environment that can be redesigned for efficiency leveraging industry-standard improvement frameworks like Kaizen, PDCA etc.
o Documentation:
Maintain comprehensive documentation of cloud infrastructure, configurations, processes, and procedures to ensure knowledge sharing and team collaboration.
Contribute to Knowledge Base documentation for Tier 1 engineers and development teams.
Additional Responsibilities:
o Backup and disaster recovery: Platform DR drills and support application teams with Disaster Recovery planning and execution.
o Cloud migration assistance for workloads moving to our cloud environment.
o Security and compliance: Enforce security configurations, best practices, and compliance requirements to Cloud resources at scale.
o Configuration management: Remediate infrastructure configuration and manage changes to maintain consistency across environments.
o Assist in the deployment of predetermined cloud resources, including:
Cloud Network resources, Security Groups, Security Group Rules, Resource Tags, S3 Buckets & Lifecycle policies, VPC, VPC endpoints, and policies.

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