Help Desk Lead
Salary undisclosed
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- Lead a technical support team
- Manage the Help Desk queue (preferably with experience in Manage Engines)
- Ensure timely and accurate SLAs
- Establishing customer service standards
- Develop and maintain reports for the management team
- Deep understanding in troubleshooting PC, Mac and conference room technology issues
- Understanding of networks and servers
- Understand and manage software license and hardware requirements
- Manage vendor relationships for purchases and renewals
- Provide technology training to employees
- Exceptional oral and written communication skills
- Exceptional interpersonal skills
- Requirement to work in the Jersey City Office 5 days a week from 8:00-4:00
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