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Help Desk Lead

Salary undisclosed

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  • Lead a technical support team
  • Manage the Help Desk queue (preferably with experience in Manage Engines)
  • Ensure timely and accurate SLAs
  • Establishing customer service standards
  • Develop and maintain reports for the management team
  • Deep understanding in troubleshooting PC, Mac and conference room technology issues
  • Understanding of networks and servers
  • Understand and manage software license and hardware requirements
  • Manage vendor relationships for purchases and renewals
  • Provide technology training to employees
  • Exceptional oral and written communication skills
  • Exceptional interpersonal skills
  • Requirement to work in the Jersey City Office 5 days a week from 8:00-4:00