Patient Facilitator
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POSITION TITLE: Patient Facilitator
REPORTS TO: Director of Sites
CLASSIFICATION: Non-Exempt
CareSTL Health is seeking Patient Facilitators to join our team! The Patient Facilitator establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
ESSENTIAL FUNCTIONS:
The following information is considered the definition of essential functions but does not restrict the tasks that may be assigned. The Medical Assistant 1 may be reassigned duties and responsibilities at any time due to reasonable accommodation or other staffing reasons.
Education:
REPORTS TO: Director of Sites
CLASSIFICATION: Non-Exempt
CareSTL Health is seeking Patient Facilitators to join our team! The Patient Facilitator establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
ESSENTIAL FUNCTIONS:
The following information is considered the definition of essential functions but does not restrict the tasks that may be assigned. The Medical Assistant 1 may be reassigned duties and responsibilities at any time due to reasonable accommodation or other staffing reasons.
- Answers and direct phone calls and greets and receives all patient/visitors presenting themselves to respective modules for service as well as responsible for internal referrals
- Collects all forms accompanying patients; verifies each patient’s present address, zip code, and phone number
- Performs basic administrative duties accurately and by deadlines, including printing, copying, and filing patient records
- Obtains patient signatures on appropriate forms for medical records and billing purposes i.e. release of information, lab and documents appropriately in EMR
- Attends to patient needs when called and addresses patient concerns and queries professionally
- Works under the guidance of Supervisor to perform patient care services
- Participates as assigned on organization teams
- Performs all other duties as assigned
Education:
- High School Diploma or GED required
- Up to 1 year of experience
- Clinic hours are Monday - Friday 8 a.m. to 5 p.m.
- 11 paid holidays per year.
- Full benefits package.
- Public Service Loan Forgiveness.
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