Field Engineer/Windows/Network

A well known MSP in the Philly/Tri State area is in search of a versatile and skilled Field Engineer with expertise in both systems and network engineering.

This role involves providing on-site and remote support, troubleshooting, and installation of IT systems and network infrastructure. The ideal candidate will have a strong technical background in both areas, coupled with exceptional problem-solving skills and the ability to interact effectively with clients. Key Responsibilities:

• On-Site Support: Perform on-site installations, configurations, and troubleshooting of IT systems and network infrastructure. Address and resolve issues promptly to minimize downtime.
• System & Network Integration: Work with clients to integrate and optimize systems and network solutions. Ensure compatibility and performance of both hardware and software components.
• Troubleshooting & Problem Resolution: Diagnose and resolve complex system and network issues. Provide detailed documentation and reports on findings and resolutions.
• Maintenance & Upgrades: Conduct regular maintenance and upgrades of systems and network components. Implement patches, updates, and new features as required.
• Client Interaction: Act as a technical liaison between the client and the company. Provide excellent customer service, including training and support to end-users as needed.
• Collaboration: Work closely with internal teams, including support engineers and project managers, to deliver high-quality solutions and meet client expectations.
• Documentation: Maintain accurate records of all installations, configurations, and support activities. Create and update technical documentation and reports.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field (or equivalent experience).
• Experience: Minimum of [X] years of experience in a similar role with a strong background in both systems and network engineering.
• Technical Skills:
  
  • Proficiency in system administration (e.g., Windows Server, Linux).
  • Strong knowledge of network protocols, hardware, and technologies (e.g., TCP/IP, DNS, DHCP, routers, switches).
  • Experience with network security practices and tools (e.g., firewalls, VPNs).
  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
  • Ability to configure and troubleshoot network equipment and servers.
• Certifications (Preferred but not required):
  
  • CompTIA Network+ or Security+.
  • Cisco Certified Network Associate (CCNA).
  • Microsoft Certified: Azure Administrator Associate or similar.
  • Certified Information Systems Security Professional (CISSP) is a plus.
• Soft Skills:
  
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and in a team-oriented environment.
  • Customer-focused with a commitment to providing outstanding service.

What We Offer:

• Competitive Compensation: Attractive salary and benefits package.
• Work Environment: Flexible work arrangements, including travel allowances and remote options.
• Professional Development: Opportunities for continuous learning, certifications, and career advancement.
• Support: Dedicated support from our agency throughout your placement.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.