Help Desk Support Technician

Description:
As a Help Desk Support Technician, you will be the first point of contact for end users seeking technical assistance. You will provide support for various IT-related issues, ensuring prompt resolution and excellent customer service. Your role will involve troubleshooting, diagnosing, and resolving technical problems related to Office 365, Microsoft products, Active Directory, and more.
Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve issues related to Office 365, Microsoft Office, Windows 10, and other Microsoft products.
• Manage and maintain Active Directory accounts and permissions.
• Assist with the setup, configuration, and maintenance of desktop computers, laptops, and other IT equipment.
• Handle service desk tickets using a ticketing system, ensuring timely resolution and proper documentation.
• Support and maintain Exchange Server environments.
• Provide technical support for network connectivity issues.
• Collaborate with other IT team members to resolve complex technical issues.
• Document and track all support activities and resolutions in the ticketing system.
• Assist with the deployment and management of software updates and patches.
• Provide excellent customer service and ensure user satisfaction.

Required Skills and Qualifications:

• Proficiency in Office 365 and Microsoft Office Suite.
• Strong knowledge of Active Directory and Exchange Server.
• Experience with Windows 10 and other Microsoft operating systems.
• Familiarity with help desk and service desk operations.
• Excellent troubleshooting and problem-solving skills.
• Experience with ticketing systems and documentation.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Technical support experience in a corporate environment is a plus.

Top Skills Details:
Office 365 ,Active Directory, Help Desk Support,Troubleshooting
Benefits Information:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.