Network Engineer -Technology Support Specialist
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Title:
Location:- Des Moines, IA
The Network Engineer (NE) is responsible for the design, implementation and overall performance, security and availability of the entire LAN/WAN/MAN.
Client is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to Client staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
- Provide desktop/laptop/thin client support both desk-side and remotely.
- Install, patch, and troubleshoot Windows 7/10.
- Troubleshoot issues with Microsoft 2019 and Office 365 products.
- Configure and troubleshoot Windows networking (TCP/IP).
- Escalate issues to next-level support or management as appropriate.
- Troubleshoot issues with Microsoft Edge and Google Chrome.
- Provide support using remote tools.
- Install and troubleshoot a variety of in-house developed and third-party software.
- Troubleshoot desktop and network printer issues.
- Support Google Workspace products.
- Support Apple devices (iPad, iPhone).
- Understand and support Microsoft Active Directory (client-side).
- Implement hard drive encryption, preferably using Bitlocker and McAfee.
- Modify system registry as needed.
Qualifications:
Required Experience:
- 4 years of experience in PC support (desktop/laptop/thin client).
- 4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
- 4 years of experience troubleshooting Microsoft 2019.
- 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
- 4 years of experience escalating issues to next-level support/management.
- 4 years of experience troubleshooting Microsoft Edge and Google Chrome.
- 4 years of experience providing support with remote tools.
- 4 years of experience installing and troubleshooting a variety of software.
- Experience in support of Microsoft Office 365 products.
- Experience in Apple device support (iPad, iPhone).
- Thorough understanding of Microsoft Active Directory (client-side).
- Experience with hard drive encryption, preferably Bitlocker and McAfee.
Desired Experience:
- Ability to troubleshoot desktop and network printer issues.
- Experience with Google Workspace products.
- Ability to modify the system registry.
Education:
- Preferred: 4-year degree or equivalent technical study.
Certifications:
- Industry certifications (A+, Network+, MCP, etc.)
Communication:
- The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.
Remarks:
4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 5 Years Experienced in PC (desktop/laptop/thin client) support both desk side and remotely Required 5 Years Windows 7/10 installation, patching, and troubleshooting Required 5 Years Ability to troubleshoot issues with Microsoft 2019 Required 5 Years Windows networking TCP/IP Configuration and troubleshooting Required 5 Years Escalate issues to next level support and or management accordingly Required 5 Years Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 5 Years Demonstrated experience providing support with remote tools Required 5 Years Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 5 Years Troubleshoot desktop and network printers issues Required 5 Years Experienced in Google Workspace products Required 5 Years Experience in Apple device support (iPad, iPhone) Required 5 Years Experience with hard drive encryption preference for Bitlocker and McAfee Required 5 Years Ability to modify system registry Required 5 Years Industry certification (A+, Network+, MCP, etc) Required 4 Years