Senior AWS Connect Engineer/Developer

Job Title: Senior AWS Connect Engineer/Developer

Location: Baltimore, MD

Duration: Long Term Contract

Vendor Notes

For this req specifically, we are willing to allow you to submit candidates who are not local. Please make note it will be the vendor's financial responsibility to ensure the candidate is able to be in Baltimore for badging twice. We will not be able to support any remote badging. As of today's guidance, once they are badged, they will be allowed to work remotely.

Key Required Skills

The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices

Detailed Skills Requirements

FOUNDATION FOR SUCCESS (Basic Qualifications)

• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
• 7 years of experience working with large enterprise framework
• 7 years of hands-on experience working with AWS Cloud platform
• 3 years of hands-on experience working with Amazon Connect
• 3 years of experience using Node.js, Python or Java for development
• 3 years of experience in designing call routing & messaging
• Excellent interpersonal and communication skills
• Must be able to obtain and maintain a Public Trust. Contract requirement.

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

• Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
• Knowledge and experience with integrating Pega workflows with CCaaS.
• Knowledge and experience with building reports and dashboards preferably with Tableau.
• Solid AWS Cloud and AWS Connect Developer experience.
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
• Experience with process flow documentation creation.
• Strong verbal and written communication skills.

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• Adept at working independently, but also in a team environment.
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
• Prior Federal government experience.
• Self-starter, highly motivated individual who adapts to a dynamic work environment.
• Strong attention to detail with an ability to operate effectively across multiple priorities.

Education

• Masters + 10 years of experience OR Bachelors + 12 years of experience OR 18+ years of related experience in lieu of a degree
• Must be able to obtain and maintain a Public Trust. Contract requirement.

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