T
GmP Desktop Engineer
Salary undisclosed
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
***CANDIDATES MUST SIT IN THE ALACHUA FLORIDA AREA***
Description:
The Systems Analyst plays a pivotal role in delivering timely software integration projects while providing high-quality
technical support to users encountering complex challenges. This role involves offering Tier 2 support in a Good
Manufacturing Practice (GMP) environment and participating in a 24x7 on-call support rotation. Strong customer
service skills are crucial, as the position requires regular interaction with internal clients. The Systems Analyst reports
directly to the Digital Site Head.
Skills:
Desktop, Windows 10, GmP
Additional Skills & Qualifications:
Job Responsibilities
Collaborate with data owners when deploying new software or software upgrades to determine IT
requirements (e.g., Group Policy Objects (GPOs) or necessary system modifications).
Perform continuous analysis to identify opportunities to enhance efficiency and service quality.
Troubleshoot, assess, and resolve incidents and service requests, ensuring they are managed within Service
Level Agreements (SLAs). Escalate when necessary.
RGS September 2024
Document and create trouble tickets promptly for reported system issues, such as unavailability, slow
response times, unauthorized access, missing files, or malware. Respond to and update support tickets in a
timely manner.
Assist system administrators and engineers on various projects as needed.
Participate in the design and development of solutions for integration projects.
Provide technical expertise during the planning, execution, management, validation and qualification process
of new applications or equipment.
Identify and resolve system issues; recognize common patterns and triage bugs for improvement.
Support the design, development, testing, and deployment of solutions in line with the organization's
principles, business requirements, and Standard Operating Procedures (SOPs).
Proactively monitor solutions to ensure operational stability in production environments.
Perform other responsibilities as assigned by management.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description:
The Systems Analyst plays a pivotal role in delivering timely software integration projects while providing high-quality
technical support to users encountering complex challenges. This role involves offering Tier 2 support in a Good
Manufacturing Practice (GMP) environment and participating in a 24x7 on-call support rotation. Strong customer
service skills are crucial, as the position requires regular interaction with internal clients. The Systems Analyst reports
directly to the Digital Site Head.
Skills:
Desktop, Windows 10, GmP
Additional Skills & Qualifications:
Job Responsibilities
Collaborate with data owners when deploying new software or software upgrades to determine IT
requirements (e.g., Group Policy Objects (GPOs) or necessary system modifications).
Perform continuous analysis to identify opportunities to enhance efficiency and service quality.
Troubleshoot, assess, and resolve incidents and service requests, ensuring they are managed within Service
Level Agreements (SLAs). Escalate when necessary.
RGS September 2024
Document and create trouble tickets promptly for reported system issues, such as unavailability, slow
response times, unauthorized access, missing files, or malware. Respond to and update support tickets in a
timely manner.
Assist system administrators and engineers on various projects as needed.
Participate in the design and development of solutions for integration projects.
Provide technical expertise during the planning, execution, management, validation and qualification process
of new applications or equipment.
Identify and resolve system issues; recognize common patterns and triage bugs for improvement.
Support the design, development, testing, and deployment of solutions in line with the organization's
principles, business requirements, and Standard Operating Procedures (SOPs).
Proactively monitor solutions to ensure operational stability in production environments.
Perform other responsibilities as assigned by management.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs
