Director of Business Operations
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Our client, a mission driven law firm, is seeking a Director of Business Operations to join their team.
About the Role:
They are looking for a seasoned executive to enhance their operational capacity while improving experiences for both clients and team members. This leader will guide the operations team, offering solutions to scale a growing business, bring in automation/AI, and navigate daily process challenges. As the strategic and implementation owner, the executive will drive initiatives focused on workflow optimization, staff capability enhancement, database integrity, and technological innovation.
Responsibilities:
• Understand the roles and processes of the operational teams, while troubleshooting and restructuring processes to make the operation more efficient, more responsive for clients, and more rewarding for team members.
• Develop measures of performance for team members to better set expectations for production and quality. Develop programs for identifying shortfalls in production and quality and continuously improving performance.
• Identify opportunities for strategic changes that can improve firm performance and the client journey (moving from sign up, to award, to retention and future amendment) ; develop specific plans to bring these opportunities to fruition.
• Mentor direct reports and more junior staff.
• Foster a transparent environment in which operational staff and the executive’s peers are informed of, and invested in, new initiatives.
• Strive to improve client satisfaction and look for new areas of opportunity.
• Oversee and manage processes to ensure database integrity.
Qualifications:
• At least 10 years of leadership experience in operations in a high-volume environment. Ideally, the candidate should be experienced in a claims-processing environment (e.g., insurance), but other comparable work experience will be considered.
• Demonstrated experience working within highly regulated environments and/or government programs, such as Medicare/Medicaid, that demand strict compliance to HIPAA requirements.
• The firm handles personal and confidential information for thousands of clients, experience with confidential data is required.
• A strategic perspective who can envision and articulate goals for the medium and long terms, while retaining the ability to lead the implementation of nearer-term initiatives.
• Strong quantitative abilities, demonstrated by the ability to set targets, create performance metrics, and manage teams to meet goals.
• Demonstrated comfort with technology. The firm relies on a single technology platform for most needs. The new executive’s team creates, uses, and relies on data from that system, and new initiatives must be integrated with that system.
• College degree required; relevant MBA or other graduate degrees (management, systems, etc.) preferred