Vice President of Operations

Summary: Plan, direct, oversee and coordinate the Operations Department of the company. The Vice President of Operations is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.This position delivers results primarily by influencing and leading others, namely the operations staff and is ultimately responsible for the strategies, operational excellence, finances, teams, relationships and contracts for the company in order to contribute to the overall success of the company.

Subcontract signatory authority: With confirmation with Principal

Subcontract CO signatory authority: With confirmation with Principal

Purchase Order signatory authority: With confirmation with Principal

Performed by: Vice President of Operations

Measured by: Principal

Essential Functions / Major Responsibilities Of Operations Director

• Manage Project Managers & Superintendents assuring team alignment and compliance with their job descriptions.
• Coordinate, manage and monitor the workings of the Operations Department.
  
  

Leadership

• Develop and promote Operations Department Purpose Statement, within the bounds of the purpose Statement and values of the company.
• Promote company culture that supports the way and values of the organization.
• Promote a culture of team members (not employees) by empowering them with values, culture, precepts, purpose and employee value proposition).
• Assist Principal with strategy development.
• Develop and support companywide initiatives, best practices and policies.
  
  

Communication

• Communicates the way both in word and in action.
• Engage in effective communications with Project Managers and Superintendents to be knowledgeable about status of projects and challenges being encountered. Relay the issues to Principal in a prioritized and organized fashion on a regular basis.
• Build alliances and partnerships with other organizations.
• Inspires and establishes an environment of effective communication, teamwork and recognition throughout the organization.
• Models and establishes a culture of safety, quality, productivity, performance and alignment with company
  
  

values.

Safety

• Lead all aspects of the safety culture and program.
• Promote and enforce safety culture
• Ensure safety program is being enforced
• Review' third party safety reports and make corrections as needed.
• Investigate safety incidents and retrain staff as needed
• Determine and facilitate OSHA safety training of staff as needed.
• Demonstrate and promote commitment to an injury free work environment.
• Lead by example when on jobsites by utilizing and monitoring use of PPE.
  
  

Policies and Procedures

• Improve processes and policies in support of organizational goals.
• Formulate and implement departmental and organizational policies and procedures to maximize output.
• Monitor adherence to rules, regulations and procedures.
• Assemble and manage team member inputs to processes.
  
  

Financial

• Assumes comprehensive financial responsibility (e.g., financial plans, budgets, projections, etc.) for the organization to minimize risk and variance and to maximize contributions to company revenue and margin.
• Leads financial management across multiple projects to optimize corporate financial results.
• Requests and evaluates financial data, reports and records and ensure organizational compliance with related procedures to ensure effective and efficient operations.
• Creates and communicates financial targets and goals in order to accomplish broader financial objectives.
• Strategically evaluates trends and projections to develop effective short- and long -term plans.
• Assesses and mitigates both organization and marketplace financial risks.
• Develops broad corporate financial plans and targets. Leads corporate planning, budgeting and issue resolution.
• Develops business plans and makes operational decisions in light of broader financial goals and constraints.
• Strategically evaluates, develops and aligns operational and financial plans to ensure short- and long-term corporate performance.
• Oversee the handoff of projects from Pre-Construction to Operations.
• Participate in and manage Project Managers subcontract buyout process.
• Review monthly financial forecasts with PM's and report to management.
• Review and approval of all subcontract, sub CO and Owner CO documents prior to issuance and/or execution.
• Audit projects as needed to ensure financial goals are being met.
  
  

Production, Risk Management and Issue Resolution

• Serves as escalation point for all project, financial, contractual and client relationship risks for the Operations Department relative to contractual obligations.
• Resolves escalated project, financial, contractual, subcontractor and client relationship issues throughout project lifecycles.
• Negotiates issue resolution including changes orders, contingency expenditures and appropriate fee enhancements.
• Conduct project risk assessments and escalates various risks, such as quality or financial issues, Principal to provide visibility, mitigate risk and create appropriate solutions
• Provide strategic direction to team members in light of Operations Department strategic plans across all portions of a project lifecycle.
• Oversees and assesses all components (e.g. schedule, budget, relationships, staffing, etc.) of project review throughout the lifecycle of the project to ensure contractual obligations are met and to hold team members accountable to all expectations.
• Review all project schedules on a regular basis with an emphasis on ensuring PM's and Superintendents are using the tool correctly and obligations are being met.
• Monitor project performance and take appropriate actions as needed for improvement during project construction.
• Ensure quality of products and installations.
• Manage quality of employee productivity.
• Provide technical support and training where necessary.
  
  

Human Resources

• Plan the use of human resources and ensure staffing levels are sufficient, relative to contractual commitments, schedules, staffing level and external constraints.
• Establish and oversee new staff on-boarding program.
• Organize recruitment and placement of required staff.
• Establish organizational structures.
• Delegate tasks and accountabilities.
• Supervise office and field staff.
• Monitor and evaluate performance.
• Leads and supports a culture of diversity and inclusion.
• Oversee bi-annual performance review process.
• Establish and maintain team training and continual education.
  
  

Client Relationship and Strategy

• Provide communication with clients during construction on high demand, critical and other important issues. Be the face of the company.
• Serve as the primary client relationship executive at a leadership level, exhibiting an understanding of the client and their goals.
• Provide project specific guidance to team members in light of broader client relationship strategy.
• Participates in preconstruction discussions with clients at a leadership level.
• Oversee client review forms during and after construction.
  
  

Subcontractor Relationship and Strategy

• Builds close relationship with subcontractor community in order to develop long-term partners who are in line with the company's values and, best practices and vision.
• Drives the selection process of qualified subcontractors during contracting to achieve targeted project results.
• Develops and executes overall subcontractor strategy for work program success.
• Develop and oversee subcontractor review database upon completion of all projects.
  
  

Sales, Marketing and Customer Service

• Manage customer support.
• Manage company's PM and company client audit processes.
• Attendance at industry functions.
  
  

Personal Accountability and Ethics

• Recognizes and embraces the significant level of accountability for serving as a model, leader and steward of the company culture and values.
• Conducts actions in a professional and honest manner.
• Continuously develops proficiency and understanding in the role and leadership strategies.
• Maintains professional composure, attitude and communication in all situations.
• Participates and complies with safety programs, protocol and procedures.