Sr. Engineer, Collaboration Services Team (Hybrid - Seattle, WA)

Job Description

As a Senior Software Engineer on the Collaboration, Automation, and Service Management Engineering team, you will be collaborating with engineers to build and support SaaS and on-premises collaboration platform technologies. You will be responsible for Nordstrom's suite of tools from Microsoft (including Copilot, M365, Exchange, SharePoint, and Power Platform), Slack, and other corporate application suites.

An ideal candidate will have experience using the full suite of Microsoft Admin Centers, an understanding of Microsoft licensing SKUs, as well as experience building automation scripts in PowerShell, Python, and C#. Additionally, you will play a key role in building new solutions and improving/enhancing the capabilities of existing solutions in production.

A day in the life...

• Architect, design, implement, and operate Office 365 solutions for the organization.
• Implement Copilot and other automation technologies to improve support operations.
• Implement and support Office 365 and related technologies including but not limited to Microsoft Exchange Online, Exchange Server, Teams, SharePoint/OneDrive, Active Directory and Azure Active Directory Synchronization, Okta SSO and O365 licensing.
• Proficient in creating and maintaining PowerShell scripts or other software development languages.
• Experience with Azure subscriptions, Azure automation accounts, and Azure admin roles.
• Experience with service automation and Identity management tool SailPoint
• Knowledge and understanding of load balancers, certificates, and authentication.
• Operational support with NewRelic and Splunk.
• Participate in compliance and security reviews.
• Work closely with other internal teams to build security, reliability, and scalability into the O365 architecture.
• Engage in 24x7 on-call rotation.
• Design and implement solutions that contribute to other existing platforms at Nordstrom as needed.
• Ability to solve problems and find solutions independently.
• Ability to successfully debug complex issues found in production between multiple systems or services.
• Automate business processes with various technologies.
• Consistently demonstrates creative and useful ways of solving problems.
• Sees upcoming problem areas and drives to solutions before they become problems.

You own this if you have...

• Bachelor's Degree in Engineering or related field, or equivalent working experience
• 5 years' experience managing Office 365 Services, Microsoft Teams, Exchange Online and on-prem, OneDrive for Business, and SharePoint Online administration.
• 5 years' experience with Office 365 security and compliance features, including DLP and retention policies.
• 5 years' experience with PowerShell and Graph.
• 5 years' experience managing Azure Active Directory.
• Working knowledge of Copilot or Azure OpenAI
• Experience managing Microsoft Volume Licenses, Enterprise Agreements, and Reservations is a plus
• Working knowledge of SMTP, DMARC, DKIM, SPF, and DNS is a plus
• Experience with Copilot and OpenAI Studio is a plus
• Experience working in a hybrid cloud infrastructure is also a plus

#LI-Hybrid

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at

2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $120,500-$220,500 annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: _Overview_17-19.pdf

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.