Tech Lead Software Engineer - Salesforce

Department:
Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Tech Lead Software Engineer supports the Customer360 Team which develops Salesforce applications that deliver a 360-degree view of Customers and their Southwest journey while continuously en hanc ing the Customer Experience by offering more personalized self-service options . This role is primarily focused on the Salesforce Service Cloud and Experience Cloud offering s and motivates a Team of developers in the planning, delivery, and operation of highly reliable software while being accountable for the technical quality of the software that the Development Team produces to meet ongoing delivery expectations. The Tech Lead Software Engineer is a detail-oriented thinker, who is ready to drive the future of Southwest's Technology.

Additional Details

• This role is offered as a remote workplace position, which may require travel for trainings , meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

• Provide accurate development estimates in support of feasibility assessments and planned development activities
• Create, maintain, review and approve application designs in collaboration with Solution Architects and shared services Teams, ensuring alignment to the appropriate solution architectures and taking tradeoffs into account
• Develop, maintain, and review software with a focus on quality and maintainability
• Develop, maintain, review, and execute unit, functional, and integration tests with a focus on automation and test-driven development
• Provide technical oversight for performance testing, ensuring plan and outcomes align to expected non-functional requirements
• Plan and oversee application deployment activities and sequencing in non-production and production environments
• Investigate new technologies that could improve the applications and development activities
• Identify and resolve technical debt as appropriate, weighing the development effort against the value returned
• Mentor and coach Development Team on relevant architecture, design, development, and operations topics
• Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of software development methodologies, practices, concepts, and technologies
• Advanced knowledge of at least one programming language and at least general knowledge of one or more additional programming languages
• Knowledge of project management methodology and principles
• Ability to demonstrate strong analytical and problem-solving abilities with a proactive mindset to get ahead of issues
• Skilled in communication with ability to articulate a clear direction and priorities on ideas, approaches, concepts, options, risks, impacts, and recommendations to technical, non-technical, and Leadership audiences with ability to adapt the message accordingly
• Ability to articulate the technical implementation and how it provides business value
• Ability to lead ideation, presentation, and group-thinking sessions
• Ability to influence effectively without authority up through Senior Leadership levels to achieve desired business outcomes
• Ability to lead multiple efforts concurrently, whether administrative or project related, while maintaining a successful level of completion in their own work
• Ability to work in a fast-paced, Team-based, Customer service-oriented environment

Education

• Required: High School Diploma or GED
• Required: Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training

Experience

• Required: Expert level experience, expansive and far reaching knowledge in software engineering
• Preferred: Experience in Salesforce Development , Service Cloud development , Einstein Natural Language Chatbot and Service Intelligence
• Preferred : Knowledge of Service and Experience Cloud concepts and processes.
• Preferred: Experience working on large, complex Salesforce Service and experience with Cloud projects including multiple Teams.
• Preferred: Hands-on experience as a Tech Lead, leading a Team of 4-6 Salesforce developers globally

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.

Pay & Benefits

• C ompetitive market salary from $151,400 per year to $168,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you'll love:

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
09/16/2024

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