Operations Analyst I
Salary undisclosed
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Summary of This Role
Responsible for monitoring the health of systems and technical infrastructure to ensure optimal stability and processing performance. Works closely with technical, business, and application support teams during the resolution of technical issues. Performs problem determination and analysis, executing and/or coordinating corrective action as needed. Responsible for the monitoring oversight of specific technical environments, to include coordinating timely resolution of Events and Incidents while ensuring proper communication and documentation. May communicate with internal and external customers in support of Business Continuity activities.
What Part Will You Play?
Minimum Qualifications
Preferred Qualifications
Responsible for monitoring the health of systems and technical infrastructure to ensure optimal stability and processing performance. Works closely with technical, business, and application support teams during the resolution of technical issues. Performs problem determination and analysis, executing and/or coordinating corrective action as needed. Responsible for the monitoring oversight of specific technical environments, to include coordinating timely resolution of Events and Incidents while ensuring proper communication and documentation. May communicate with internal and external customers in support of Business Continuity activities.
What Part Will You Play?
- Monitors the performance of systems, applications, networks, and technical infrastructure
- Engages on, escalates, and communicates technical alerts, events, and incidents as needed.
- Opens and manages incident calls (War Rooms) for technical teams to gather and work towards resolution, while ensuring necessary resource engagement.
- Gather information necessary to provide regular communications around the status, plan of action, and resolution of customer-impacting issues.
- May support monitoring and/or validation during scheduled change windows.
- Provides feedback to help ensure monitoring tools are continually contributing to improved operational performance and application stability.
- Ensure adequate documentation, coordination, and communication of events and incidents.
Minimum Qualifications
- Associate degree - IT or Business - or 2+ years of experience in a similar role
- Minimum 2 years' experience in Information Technology or Bankcard industry
Preferred Qualifications
- Bachelor's Degree
- IT or Business related study
- Experience within Incident Management, Project Management, or IT Service Operations
- Prior experience using IT Service Management Tools such as JIRA, ICD, and ServiceNow
- ITIL certification
- Skills / Knowledge - Learn to use professional concepts, while applying company policies and procedures to resolve routine issues.
- Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
- Supervision - Expected to work both independently and within a team environment with minimal supervision
- Multi tasking - Ability to multi-task and adapt to several projects at time.
- Mainframe/distributed experience - Ability to understand concepts of mainframe and/or distributed work and processes tied to them.
- Application/Productivity software - Knowledge of software such as Microsoft suite, Google products, JIRA, ServiceNow, and ICD (IBM Control Desk).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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