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***Sr. Voice/ VOIP /SIP Engineer***W2 Only**Locals only**

Salary undisclosed

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Job Title: Sr. Voice/ VOIP /SIP Engineer

Work Location: Austin, Texas

Contract duration (in months):12 months

Skill Set:

Knowledge of Oracle, Cassandra Database, Experience with Docker and other Cloud style deployments (Kubernetes)

Deep understanding and experience with Ribbon/Sonus SBC

Voice/VoIP/SIP expert

Able to follow each leg of a call flow and perform and provide in-depth analysis on what is or is not occuring.

Platform owner, with a great degree of familiarity in linux-based appliances and operating systems

Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues.

Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and designs.

Required Skills:

8+ years of Voice Engineering, telephony experience

Proficient with developing voice solutions, support, call flow diagrams, VUI and other design documentation

Knowledge of SIP media gateways and Session Boarder Controllers (Cisco, Acme, SONRibbon etc)

Expert with network protocols including a thorough understanding of network fundamentals

Bachelors degree in Computer Science, Engineering or related field preferred

Excellent interpersonal, collaboration and communication skills

Preferred Skills:

Extensive experience with Unix/Linux OS system administration, configuration, performance tuning, maintenance and security

Scripting/Automation including Python/Bash/etc.

Knowledge of Oracle, Cassandra Database, Experience with Docker and other Cloud style deployments (Kubernetes)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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