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Policy Specialist
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Policy Specialist
Looking for a Policy Specialist to join a team that s responsible for handling complex and high-risk policy inquiries coming from Customer Support and Operations teams. This involves solving some of the most complex Trust & Safety challenges of our time.
Scope:
Serve as subject matter expert to provide policy guidance for Customer Support and Operations agents
Solve some of the most complex issues and challenges related to policies that govern multi-dimensional platforms across global communities
Investigate and resolve complex cases adeptly and efficiently daily
Support initiatives to increase policy adherence and quality
Triage high risk cases for consultation with key stakeholders like Legal and Comms
Required:
Exceptional writing and editing abilities and strong attention to detail
Thoughtful business judgment, critical thinking, and ability to work well under pressure - especially how to balance competing priorities
Ability to explain and simplify complex information to others, and do so in a kind manner
Experience working closely with or on a Customer Support or Operations team
Pluses:
Background in the Trust and Safety space
Experience leading trainings or onboarding others
Experience doing quality assessments or running audits
Experience in running investigations or running risk assessments for a tech company
About You:
You are an experienced communicator with exceptional writing skills
You are comfortable with giving and receiving feedback, and continuously strive for improvement
You love solving complex problems by developing consistent rules that can be applied at scale
You are a team player who thrives in a fast-moving environment
You are principled, precise, and show meticulous attention to detail
You are adaptable to changing priorities and flexible in your approach
Estimated Min Rate: $28.00
Estimated Max Rate: $40.00
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
Looking for a Policy Specialist to join a team that s responsible for handling complex and high-risk policy inquiries coming from Customer Support and Operations teams. This involves solving some of the most complex Trust & Safety challenges of our time.
Scope:
Serve as subject matter expert to provide policy guidance for Customer Support and Operations agents
Solve some of the most complex issues and challenges related to policies that govern multi-dimensional platforms across global communities
Investigate and resolve complex cases adeptly and efficiently daily
Support initiatives to increase policy adherence and quality
Triage high risk cases for consultation with key stakeholders like Legal and Comms
Required:
Exceptional writing and editing abilities and strong attention to detail
Thoughtful business judgment, critical thinking, and ability to work well under pressure - especially how to balance competing priorities
Ability to explain and simplify complex information to others, and do so in a kind manner
Experience working closely with or on a Customer Support or Operations team
Pluses:
Background in the Trust and Safety space
Experience leading trainings or onboarding others
Experience doing quality assessments or running audits
Experience in running investigations or running risk assessments for a tech company
About You:
You are an experienced communicator with exceptional writing skills
You are comfortable with giving and receiving feedback, and continuously strive for improvement
You love solving complex problems by developing consistent rules that can be applied at scale
You are a team player who thrives in a fast-moving environment
You are principled, precise, and show meticulous attention to detail
You are adaptable to changing priorities and flexible in your approach
Estimated Min Rate: $28.00
Estimated Max Rate: $40.00
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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