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Desktop Support

Salary undisclosed

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  • Provide hands-on support for hardware and software issues directly at the user s workstation.
  • Diagnose and resolve technical problems related to computers, peripherals, and network connectivity in Windows and Mac operating systems.
  • Escalate complex issues to higher-level IT teams or specialized departments when necessary.
  • Install, configure, and upgrade hardware and software as needed.
  • Good Knowledge of Windows OS and Mac OS.
  • Handson experience in Active Directory,Exchange,O365.
  • Troubleshooting Microsoft Office applications and other application related issues.
  • Address and resolve service requests and incidents in a timely manner, ensuring minimal disruption to end-users.
  • Prioritize and categorize issues to ensure efficient resolution.
  • Communicate with end-users to provide updates on the status of their requests and incidents.
  • Perform root cause analysis for recurring issues and recommend long-term solutions.
  • Assist users with technical inquiries, software installations, and system configurations.
  • Educate users on best practices for using IT resources and tools.
  • Assist users with password resets other service requests.
  • Perform routine maintenance tasks such as system updates, patches, and backups.
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