User Experience Researcher

Zions Bancorporation s is transforming what it means to work for a financial institution, with a commitment to technology and innovation. We have been providing our community, clients and colleagues the best experience possible for over 150 years and right now, the Digital Products and Strategy team is working on projects to expand our digital presence through innovative technologies. You can be on the front line of these entrepreneurial projects.

We are currently looking for a User Experience Researcher to work with our Digital Products and Strategy Team to discover and build sustaining solutions for our customers. As a UX Researcher, the insights you uncover from observed customer behaviors will feed design and development of near future systems that serve these customers, thus directly and positively affecting their lives.

Responsibilities:

• Plan generative and evaluative research, both formative and summative research. Create usual artifacts in preparation for research.
• Manage participant pool, sampling, recruitment, and onboarding of participants from pool for studies.
• Run moderated usability studies, IDIs, card and tree sorts, surveys, split testing, unmoderated testing, live or remote. Notetaking and moderation of sessions.
• Analysis and synthesis of findings and insights from multiple sources into specific actionable recommendations.
• Communication of recommendations to non-research cross-functional team members such UX designers and product managers.
• Archiving and accessioning research studies and artifacts in our repository.
• Champion efforts for improving and documenting research processes.
• Other duties as assigned.

Requirements:

• Experience with basic user research qualitative methods such as 1:1 interviews, questionnaires, and lab observations as well as basic quantitative methods such as A/B testing, user analytics, card sorting, tree testing, and surveys.
• Experience in a product development context preferred.
• Experience conducting user research in an agile environment a plus.
• Experience creating common user experience artifacts generated from actual user research: personas, value proposition maps, customer journeys maps, and service blueprints.
• Experience communicating findings and recommendations to stakeholders and other non-researchers.
• Requires a bachelor's degree in humanities, like English or journalism, or a social sciences degree (history, human-computer interaction, psychology, human factors, cognitive science or a related field) and 2+ years of experience in integrating user research into digital product designs and design practices, conducting user research on web, mobile and/or desktop.
• A combination of education and experience may meet requirements.

Location:

This position has a hybrid work from home schedule with a minimum of one day per week in the office at the new Zions Technology Center in Midvale, UT.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

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