IT Apps Team Lead/ Manager
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IT Apps Team Lead/ Manager
Hybrid
About the Job:
Duration: 12 month Contract w. possibility of extension
Location: Atlanta, GA
Pay rate: Hourly
Job ID: 746194
Overview:
DataSoft Technologies, Inc. is seeking a IT Apps Team Lead/Manager to join our client in Atlanta, GA. The Team Leader/Manager will manage the Custom Application Operations Team. This team supports all in-house custom-built applications developed in Microsoft .Net Technologies. This position will manage a team of 8-12 members.
Responsibilities:
Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
Ensure that customer SLAs are met on a daily, monthly basis
Evaluate and recommend software solutions to improve the ability to support the client s IT enterprise applications.
Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of the client.
Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
Interview candidates and hire qualified individuals to fill open roles within the department
Generates daily, weekly, and monthly reports requested by both internal and external clients and IT Management
Develops and mentor staff to a high level of competency
Handles issues of a highly technical nature and challenging calls from clients
Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
Remains current on internal procedures and external client requirements
Qualifications:
Bachelor s degree in Computer Science and Information Technology or a related field
Technical certifications preferred.
Five (5+) years of experience as a Technical lead.NET developer
Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role
Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfolio management is preferred.)
Preferred Qualifications
Five (5+) years of experience managing, supervising or leading a support team.
Seven (7+) years of experience as a Technical lead.NET developer, IT technical lead role
Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.
Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS
Experience with ServiceNow ITSM
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
Ability to resolve issues and exhibit strong initiative
Excellent planning, training, and follow-up skills and analytical abilities
Strong problem-solving and analytical abilities.
Strong project management and leadership skills.
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance
Vision Insurance
Short Term/Long Term Disability
Life Insurance
401 (K)