.NET Technical Lead/Manager (Hybrid)
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Job Title: .NET Technical Lead/Manager (Hybrid)
Location: Atlanta, GA
Duration: 6 Months+
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $55/hr on C2C
Client: State of Georgia
Interview Type: Either Webcam or In Person
Job Description:
Under limited supervision, ensure the Georgia Department of Transportation's (GDOT) applications operate effectively and efficiently.
The successful candidate will be responsible for managing, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agency's applications, emphasizing activities and task prioritization.
The Team Leader/Manager will manage the Custom Application Operations Team, which supports all in-house custom applications (40+) developed in .NET technologies. This position will manage a team of 8-12 software engineers (tier 2) and support specialists (tier 1) responsible for the support of GDOT applications.
Job position expectations: hybrid availability (remote and onsite) to receive equipment onsite; to support team members onsite when hiring new resources and providing equipment; in-person meetings with vendors; and open house for projects and on-demand requests to be onsite.
Candidates must possess a strong technical background to assist staff in troubleshooting issues and making decisions based on knowledge and information presented by staff to fix existing issues with the application, experience with high volume support of applications, and manage staff work log and assignments.
Responsibilities:
Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
Ensure that customer SLAs are met on a daily, monthly basis
Evaluate and recommend software solutions to improve the ability to support GDOT's IT enterprise applications.
Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of GDOT.
Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
Interview candidates and hire qualified individuals to fill open roles within the department
Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT Management
Develops and mentor staff to a high level of competency
Handles issues of a highly technical nature and challenging calls from clients
Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
Remains current on internal procedures and external client requirements
Minimum Qualifications
Bachelor's degree in Computer Science and Information Technology or a related field
Technical certifications preferred.
Five (5+) years of experience as a Technical lead.NET developer
Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role
Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfolio management is preferred.)
Preferred Qualifications
Five (5+) years of experience managing, supervising or leading a support team.
Seven (7+) years of experience as a Technical lead.NET developer, IT technical lead role
Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.
Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS
Experience with ServiceNow ITSM
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
Ability to resolve issues and exhibit strong initiative
Excellent planning, training, and follow-up skills and analytical abilities
Strong problem-solving and analytical abilities.
Strong project management and leadership skills.
Skill Matrix
Skill | Required /Desired | Amount | of Experience |
Experience managing, supervising, or leading a support team | Required | 5 | Years |
Experience as a Technical lead.NET developer, IT technical lead role | Required | 5 | Years |
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS Require | Required | 4 | Years |
Experience in project management and leadership skills | Required | 2 | Years |
Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external. Highly de | Required | 4 | Years |
Experience with ServiceNow ITSM | Nice to have | 0 | |
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM) | Nice to have | 0 | |
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM) | Highly desired | 0 | |
Excellent planning, training, and follow-up skills and analytical abilities | Highly desired | 0 | |
Strong problem-solving and analytical abilities. | Highly desired | 0 | |
Experience in custom applications support or Experience with customization in Commercial-off-the-shelf (COST) products | Required | 2 | Years |
Recruiter Details:
Recruiter Name: Susheel at gsksolutions dot com
Contact Number: Eight three two-Nine nine zero-Two four two seven
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.