Customer Experience Data Analytics
Salary undisclosed
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Job Details:
Position: Customer Experience Data Analytics
Location: Remote Opportunity.
Duration: Long-term contract Opportunity
Job Description:
To be a strong fit for the role, they need a Customer Experience Analyst:
6+ years of experience in customer data analytics, including experience in customer feedback or survey analysis, statistical analysis, data modeling, marketing analytics, data science
3+ years of experience in customer experience or customer insights analytics
Proficiency in crafting compelling stories using multiple sources of data to provide actionable insights tailored to stakeholders needs
Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences
Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
Strong analytical skills working with large datasets and statistical analysis methods; high proficiency using SQL.
Proficiency in data visualization tools (Tableau and Power BI)
Experience with statistical analytics techniques and using R or Python or a similar scripting language/tool for analysis
Demonstrated ability to work collaboratively with cross-functional teams.
Excellent data-led storytelling with the ability to convey complex insights to non-technical stakeholders
Desired skillset:
Degree in Analytics, Marketing, Business, Statistics, Mathematics, Finance, Computer/Data Science, Engineering, Economics, or related field
Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
Background in digital or marketing analytics
Background in ecommerce and direct to consumer business and analytics
Familiarity with consumer electronics or retail business
Knowledge of predictive analytics or ML/AL techniques is a plus
Survey design and CX program management experience is a plus
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs
