ServiceNow Sr. ITSM Specialist
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
We have a 12 month contract opportunity for a ServiceNow Sr. ITSM Specialist. This role is fully remote but will require 3-4 trips for workshops throughout the duration of the contract.
Required Skills:
? ITSM modules: incident, problem, change management, and service request management.
? Horizontal discovery and configuration management database (CMDB).
? 5-10 years of experience in building and deploying complex software applications.
Job Descrption:
Our Client is seeking a highly skilled ITSM Specialist to join our team and act as the primary liaison between our organization and our implementation partner for the deployment of the ServiceNow platform. If you have a strong background in IT Service Management and ServiceNow, along with excellent project management and communication skills, we encourage you to apply!
Job Summary:
As an ITSM Specialist, you will be responsible for representing Our client in working closely with our ServiceNow implementation partner to ensure the successful design, development, and deployment of the ServiceNow platform. You will collaborate with internal stakeholders and external consultants to gather requirements, define objectives, and oversee the implementation of ITSM processes that align with our organizational goals and industry best practices.
Key Responsibilities:
? Act as the primary point of contact between our client and the ServiceNow implementation partner, facilitating effective communication and collaboration throughout the project lifecycle.
? Gather and document business requirements from internal stakeholders, ensuring alignment with ITSM best practices and organizational objectives.
? Collaborate with the implementation partner to design, develop, and implement ITSM processes on the ServiceNow platform, including Incident, Problem, Change, Service Request, and Knowledge Management.
? Review and validate ServiceNow configurations, customizations, and workflows developed by the implementation partner to ensure they meet business needs and technical standards.
? Oversee functional testing, user acceptance testing (UAT), and go-live activities, ensuring a smooth transition to the new ITSM platform.
? Provide input on ServiceNow platform upgrades, patching, and maintenance activities, ensuring alignment with the overall IT strategy and minimizing disruptions to business operations.
? Develop and implement performance metrics, KPIs, and reporting tools to monitor the effectiveness of ITSM processes and identify areas for improvement.
? Facilitate training sessions and workshops for end-users and IT staff to ensure effective adoption of the ServiceNow platform.
? Ensure compliance with ITSM policies, standards, and regulatory requirements throughout the implementation process.
? Stay up-to-date with the latest ServiceNow features, updates, and industry trends to provide informed recommendations for continuous improvement.
Qualifications:
? Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience will also be considered.
? 7+ years of experience in IT Service Management, with a strong focus on ServiceNow platform implementation and administration.
? Experience working in a client-facing role, ideally in collaboration with a third-party implementation partner.
? Proven experience in designing and implementing ITSM processes, workflows, and automation on the ServiceNow platform.
? strong understanding of ITIL best practices and experience applying them in an enterprise environment.
? Excellent communication and interpersonal skills, with the ability to manage relationships with both technical and non-technical stakeholders.
? ServiceNow Certified System Administratosr (CSA), ITIL Certification, Certified Implementation Specialist (CIS) are highly preferred.
? Ability to work independently and collaboratively, managing multiple priorities in a fast-paced environment.
Additional Information:
Primary Goals for ServiceNow Senior ITSM Specialists:
? Replatform ServiceNow to improve compliance and functionality.7+ years of experience in IT Service Management, with a strong focus on ServiceNow platform implementation and administration.
? Focus on IT service management (incident, problem, change management) and strategic portfolio management.Proven experience in designing and implementing ITSM processes, workflows, and automation on the ServiceNow platform.
? Importance of communication with process owners and understanding ITSM and ITIL architecture.
location: Warren, Michigan
job type: Contract
salary: $60 - 65 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Act as the primary point of contact between our client and the ServiceNow implementation partner, facilitating effective communication and collaboration throughout the project lifecycle.
? Gather and document business requirements from internal stakeholders, ensuring alignment with ITSM best practices and organizational objectives.
? Collaborate with the implementation partner to design, develop, and implement ITSM processes on the ServiceNow platform, including Incident, Problem, Change, Service Request, and Knowledge Management.
? Review and validate ServiceNow configurations, customizations, and workflows developed by the implementation partner to ensure they meet business needs and technical standards.
? Oversee functional testing, user acceptance testing (UAT), and go-live activities, ensuring a smooth transition to the new ITSM platform.
? Provide input on ServiceNow platform upgrades, patching, and maintenance activities, ensuring alignment with the overall IT strategy and minimizing disruptions to business operations.
? Develop and implement performance metrics, KPIs, and reporting tools to monitor the effectiveness of ITSM processes and identify areas for improvement.
? Facilitate training sessions and workshops for end-users and IT staff to ensure effective adoption of the ServiceNow platform.
? Ensure compliance with ITSM policies, standards, and regulatory requirements throughout the implementation process.
? Stay up-to-date with the latest ServiceNow features, updates, and industry trends to provide informed recommendations for continuous improvement.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
